Anyone on the forum work for a dealer? - Mercedes-Benz Forum

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post #1 of 14 (permalink) Old 07-21-2007, 09:53 AM Thread Starter
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Anyone on the forum work for a dealer?

I was just recently hired at Mercedes-Benz of West Chester here in West Chester, Ohio. I am new to the Mercedes Market, however I have sold vehicles in the past. I was wondering if there were any other members of the forum that work for Mercedes as well? Whether it be purely for my own insight, or to get words from the wise, I just thought I woudl say hello.

I also wanted to get any insight from past, present and future Mercedes customers. Maybe you can help me be better at what I do. I mean that as a positive way too. I don't want to be known as the guy who sells at the "stealership". That is far from my motive.

Either way, I hope this thread is useful. I look forward to meeting as many members of the forum as I can.

Thanks guys,

Bobby Walsh
Mercedes-Benz of West Chester
513-870-1011
rwalsh@mbenzwc.com

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post #2 of 14 (permalink) Old 07-21-2007, 05:21 PM
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I am at technician at Mercedes Benz of Miami and I can say from experience MB is a cheap company. its hard for me to give you insight as I assume you are a salesman and I am a tech and our jobs are different, but what I can say is PLEASE learn about the cars. understand how they work. because i notice plenty of cars that come in with complains simply related to the customer not understanding how the car works.
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post #3 of 14 (permalink) Old 07-21-2007, 05:30 PM
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Streetglower, care to shed some additional light and detail into your comment that "MB is a cheap company?"

Socialism is a philosophy of failure, the creed of ignorance, and the gospel of envy; its inherent virtue is the equal sharing of misery. (Winston Churchill)
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post #4 of 14 (permalink) Old 07-22-2007, 08:09 AM
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when I say cheap, i mean this towards labor times that techs are paid. mercedes expects techs to do jobs in times that arent practical. some jobs pay really well, most others pay near shit. the newer cars 164,221, 271 the labor times just arent practical. its on ongoing issue and a never ending battle that I and other techs complain about on a dailty basis.

now toward the cars, alot of parts that are being used are not high quality. now this isnt every part. mercedes tries and uses parts that are cheaper but in the long run they fail often.
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post #5 of 14 (permalink) Old 07-22-2007, 08:26 AM
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Originally Posted by Streetglower
when I say cheap, i mean this towards labor times that techs are paid. mercedes expects techs to do jobs in times that arent practical. some jobs pay really well, most others pay near shit. the newer cars 164,221, 271 the labor times just arent practical. its on ongoing issue and a never ending battle that I and other techs complain about on a dailty basis.

now toward the cars, alot of parts that are being used are not high quality. now this isnt every part. mercedes tries and uses parts that are cheaper but in the long run they fail often.
Well said that man. Ive worked with MB cars (but not dealers) since 1967, so ive seen the changes and now see the corner cutting. The 220 and the 221 are un believably weak. I love MB and always will, but it makes me sad to see the current thinking. Also we have 5 Techs just joined us from the dealers and they dont have a decent word for the main dealers. As they say pay peanuts and you get monkeys, The decent guys will move to the indies (better pay and they give a better service).
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post #6 of 14 (permalink) Old 07-22-2007, 09:22 AM
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Originally Posted by Streetglower
....

now toward the cars, alot of parts that are being used are not high quality. now this isnt every part. mercedes tries and uses parts that are cheaper but in the long run they fail often.
I have a friend in the parts industry. He said that if it takes a dollar per unit to fix a part so that it will last more than 100K miles, only two car companies would spend that dollar; Toyota and Honda.

I have another friend who is in four wheeling. He bought a Peterbilt to haul around his 4 wheeler just to get the half million mile warranty.

Last edited by CalifSLK; 07-22-2007 at 09:33 AM.
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post #7 of 14 (permalink) Old 07-22-2007, 10:40 AM
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Originally Posted by eric242340
Well said that man. Ive worked with MB cars (but not dealers) since 1967, so ive seen the changes and now see the corner cutting. The 220 and the 221 are un believably weak. I love MB and always will, but it makes me sad to see the current thinking. Also we have 5 Techs just joined us from the dealers and they dont have a decent word for the main dealers. As they say pay peanuts and you get monkeys, The decent guys will move to the indies (better pay and they give a better service).
its really bad when mercedes says it should take you 7 hours to replace an evaporator in a brand new s class. I would love to see an engineer from mercedes come down and try and do it in 7 hours. techs at my shop turn these jobs down because it doesnt pay and say they wont do it unless management covers there time. I did an evaporator last year in a 221 with 900 miles and it took a whole day just to get the heater housing out of the car. all in all took over 25 hours to do. too many electronics to make sure are working and too many things to be careful of. mercedes also expects us to diag these cars for free, they give us star diagnosis that half the time leads us in the wrong direction.

and i do agree the newer cars are getting crappier. i feel sorry for customers who spend there hard earned money on these cars and it spends alot of time in the shop. granted its job security for me, but it really doesnt matter if I am not paid decently.

Last edited by Streetglower; 07-22-2007 at 10:42 AM.
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post #8 of 14 (permalink) Old 07-22-2007, 10:51 AM
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Originally Posted by Streetglower
its really bad when mercedes says it should take you 7 hours to replace an evaporator in a brand new s class. I would love to see an engineer from mercedes come down and try and do it in 7 hours. techs at my shop turn these jobs down because it doesnt pay and say they wont do it unless management covers there time. I did an evaporator last year in a 221 with 900 miles and it took a whole day just to get the heater housing out of the car. all in all took over 25 hours to do. too many electronics to make sure are working and too many things to be careful of. mercedes also expects us to diag these cars for free, they give us star diagnosis that half the time leads us in the wrong direction.
...
I made the mistake of letting an Indy worked on A/C in the I30. They ripped the evaporator bottom housing and it now leaks water. The compressor failed again within two years and I just replaced it myself this time.

Some people have good Indies lined up but for me dealer or DIY are still better.
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post #9 of 14 (permalink) Old 07-22-2007, 01:31 PM
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Originally Posted by CalifSLK
I made the mistake of letting an Indy worked on A/C in the I30. They ripped the evaporator bottom housing and it now leaks water. The compressor failed again within two years and I just replaced it myself this time.

Some people have good Indies lined up but for me dealer or DIY are still better.
and alot of other people agree with you. i have spoke with alot of customers at my dealer who say they dont mind paying the dealer prices because they have been to independents who have no clue what to do. again mercedes benz are simple to deal with. yea an independent may be able to change your oil or do your brakes, but when it comes to electrical issues, they are lost.
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post #10 of 14 (permalink) Old 07-23-2007, 05:27 AM
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Originally Posted by Streetglower
and alot of other people agree with you. i have spoke with alot of customers at my dealer who say they dont mind paying the dealer prices because they have been to independents who have no clue what to do. again mercedes benz are simple to deal with. yea an independent may be able to change your oil or do your brakes, but when it comes to electrical issues, they are lost.
On this issue it depends on the indie in question, by this I mean there are good and bad indies and good/bad dealers. Its really down to the customer to decide. We do both MB and BMW and all our techs came from dealers and we have all the equipment so what is the difference? Our techs get a good salary so it would not matter how long it takes to do the job, it only matters they do a good job. Our customers do pay less than they would have to with the dealer but they are fully aware that our techs are fully trained and we only change parts that are required.

I and my boss (whom I have to give advice to) both agree that customer service is paramount but also the workers happiness and well being is met. That sort of thinking leads to a business that thrives.
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