Date registered: Aug 2006
Vehicle: 2002 ML 500, 1994 Ford Explorer donated to Doctors without Borders
Location: Boston, MA
Mentioned: 0 Post(s)
Quoted: 1 Post(s)
Here's my story... It's also an old post I titled, Great Warranty, Great Dealership!!!
I was considering canceling my AAA warranty because I owe $1800, have 20k miles left on it and I will probably exceed the 20k by the end of the year. I was thinking that the likelihood of me getting an $1800 bill, when I do mostly DIY is small.
Here was my plan.. I would take it in for one last service before canceling. I would have them replace my rear wiper motor, as it was working intermittently. Then, call it a day for the policy.
Here's what happened... I took it in. They gave me a C280 (I'm beginning to like this car). After checking the ML over, they called me to tell me that in addition to the wiper motor needing to be replaced, my rear main seal was leaking and my center bearing was bad. These were also covered under warranty, but the warranty allowed for less labor time than the dealership charged. The cost? $3200!!!! The warranty would cover most, but it left $900 for me!!!!!
I was first pissed, but after thinking about it, I realized that if these are problems costing much more than the $900, I had better do it while I still have a warranty. I didn't think it would help, but I asked my SA for my warranty information and I told her that I would call her back. After talking to AAA, I found out that the warranty company uses a nationally recognized book of labor time and if the dealership could show reference to its labor time, they would (or might) accept them... I called my SA back (I love her!)
She checked for the justification for the dealership rates, but couldn't find any... (WTF?) She then went to her boss and fought for me!!! (I really love her!) He agreed with her that they have to take care of the customer (That me! YES!!!).
I should mention that she did this after I told her that I would cover the $900. Who does this? Really? On any job, who goes out of their way to make things right?
My bill for the $3200 service plus 1 week rental of the C 280?
My warranty is AAA and my dealership is Chamber Motorcars of Somerville!
FYI: As of today my warranty has covered $5200 of work on my ML. I paid (or will have paid) $3200 for my warranty. I'm keeping the bitch! The warranty, I mean...
Update... I have to take my ML in for service again next week, so the amount covered by my warranty is likely to go up.