Date registered: Apr 2004
Location: The BlueGrass State
Mentioned: 0 Post(s)
Quoted: 3 Post(s)
While I have had ONE very bad dealer experience [they sold me a certified car that turned out to have been totaled previously which they knew about] my overall dealer experience has been very good. That was not, however the original point of this thread.
The original point of the thread was that, after 89,000 miles there is no VALUE ADD by going to the dealer, no matter what his service quality is. In most metropolitan areas [such as that of the original poster] there are Indys that provide excellent service, every bit as good at the dealer, using many, if not all the same parts at costs that are up to 40-50% less than the dealer costs.
Dealers make about 10% or less on their new cars [around $500 on the base C-Class] and anyone who has dealt with cars for any time will tell you that a dealer makes 90% of their profit from their SERVICE. Since techs make between $12-30 per hour, depending on geography, and service rates are between $90 and $150 per hour, depending on that same geography you can see that much in factored into that shiny silver building and all that free stuff you get. Also, you really don't want to know the rate structure for parts. Depending on if it is warranty, sold to dealer, sold to customer after warranty, sold to Indy, sold to private party the rates are up to 60% different. Guess who pays the most? Sold to customer after warranty - all that service and parts after the warranty has expired.
So this has nothing to do with good service or bad service, good dealers or bad dealers. It has everything to do with whether you want to spend an extra 30-40-50% on repairs at an MB dealer when there are Indys in the area who provide the same service [and hire the MB techs who got tired of working at the dealer for less money].
But as they say, it's your money.
Being smart is knowing the difference, in a sticky situation between a well delivered anecdote and a well delivered antidote - bear.