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Old 06-11-2007, 07:52 PM   #1 (permalink)
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Date registered: Aug 2002
Vehicle: Classic 92 190E 2.6
Location: NW Oregon
Posts: 1,793
Had Good Experience at Dealership

Okay this is not for a Mercedes, but for a Subaru Forester with over 112,000 miles. Noticed last Friday that my wife's 2001 Subaru had a torn CV boot for the front right side axle next to the differential (did not have time to fix myself which would have taken me several days) so I dropped it off at the Subaru dealer this morning. Total cost to repair was $113.95. The service tech noticed that the serpentine belt should be replaced, so I said go for it, total cost was $89.95. Total cost of repairs was $213.86. They gave the car an AAA+ wash job, but when I looked under the hood I was amazed, they streamed cleaned the engine bay!!! The car looks like new! Now this is the funny part of the story is, a couple of months ago my wife went to the very same dealer to have wiper blades replaced (it was raining and she needed the wiper blades working right then and now), they did a very bad job! Subaru sends out customer surveys when you have the car repaired at dealerships, I sent in a very negative reply, but with this experience all is forgiven. How much would the above cost if it was a Mercedes?
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Old 06-12-2007, 06:26 AM   #2 (permalink)
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Date registered: Jan 2007
Vehicle: 2002 honda civic
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damn $113 for a new axle with labor is very cheap. But it sounds as if they were just going to do the boot with mercedes you would be given an estimate for a new axle shaft. with labor well over $1000. never seen anyone remove a axle to replace a boot. besides when a boot tears, chances are dirt got in there and the joint may fail down the road
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Old 06-12-2007, 11:33 AM   #3 (permalink)
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Date registered: Aug 2002
Vehicle: Classic 92 190E 2.6
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Quote:
Originally Posted by Streetglower
damn $113 for a new axle with labor is very cheap. But it sounds as if they were just going to do the boot with mercedes you would be given an estimate for a new axle shaft. with labor well over $1000. never seen anyone remove a axle to replace a boot. besides when a boot tears, chances are dirt got in there and the joint may fail down the road
Yes only the boot was replaced, it was my concern also about the axle being damaged, but the service tech told me they have away to determine if the axle needs to be replaced, and if they did have to be replace the axle, it would be only $113 more (as I remember)!!!. looking at the Subaru's front differential it has a oil filter on the side (looks just like an engine oil filter), so that may help keeping the axle clean since there must be some kind of pump in side the differential. Also the differential has a dip stick that you can check the differential oil level and it was not low, so I think I found the problem just in time.

Last edited by bgoin : 06-12-2007 at 04:28 PM.
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Old 06-12-2007, 04:22 PM   #4 (permalink)
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Date registered: May 2003
Vehicle: '79 280E
Location: Minneapolis, MN
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This one time I went to a Ford dealer and they had fresh coffee.
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Old 06-12-2007, 04:38 PM   #5 (permalink)
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Originally Posted by flyboyike
This one time I went to a Ford dealer and they had fresh coffee.
According to the Subaru magazine "Drive" which Subaru owners get free, they (Subaru) have a program that is making all Subaru dealerships have the same standards, which includes coffee, vending machines, restaurants and have a similar design (whatever that means).
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Old 06-12-2007, 04:50 PM   #6 (permalink)
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good for subaru.
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Old 06-12-2007, 05:12 PM   #7 (permalink)
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Quote:
Originally Posted by bgoin
According to the Subaru magazine "Drive" which Subaru owners get free, they (Subaru) have a program that is making all Subaru dealerships have the same standards, which includes coffee, vending machines, restaurants and have a similar design (whatever that means).
Restaurants? Serving what, granola and Tazo?
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Old 06-12-2007, 05:17 PM   #8 (permalink)
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Originally Posted by flyboyike
Restaurants? Serving what, granola and Tazo?
The Dodge dealership nearest here has like a restaurant in it. It's like a Starbucks with all sorts of food and drinks. I don't know if you have to pay, but it's pretty neat! I wonder what the service costs are though....
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Old 06-12-2007, 05:38 PM   #9 (permalink)
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Quote:
Originally Posted by flyboyike
Restaurants? Serving what, granola and Tazo?
The place you go after the restaurant.
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Old 06-13-2007, 02:37 AM   #10 (permalink)
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Location: Mass. USA
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Wagner Mercedes of West Boylston, only fresh coffee, but allways
5 star customer service.
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