Originally Posted by MarcusF
The people that work my dealer's parts department appreciate me having a part number when I come in. If the part has been superseded, they give me the upgraded part. In any case, it saves them time.
Some people buy an EPC and say it works fine. Mine did when it was new, but the CD recently went bad. If MB USA sold an EPC DVD as they do the WIS, I'd buy it.
Don't you get the upgraded part from EPC directly? Or are you referring to an "old" copy of EPC. Anyway I certainly agree that our part guys too love part numbers instead of the customer trying to explain what they are after. I do ask them to check that it is the correct part when I give the number but I would claim part guys failed far more often the myself.
Not only EPC part numbers are useful but also accessories, I often pick up the accessory number (and price quote) here:
Mercedes-Benz Deutschland - Personenwagen - ZubehÃƒÂ¶r
I already get a part numbers booklet along with a number of other stuff, why not with cars. Of course an electronic catalog is more handy.
It isn't even a competitor info issue as any BMW or Toyota guy can anyway get hold of EPC access.
WIS is probably a bit different which is why the legal copy is so expensive too. MB wants to support their dealers' business, those would lose at least some business if everybody and every independent workshop would have up-to-date WIS data.
I guess the WIS DVD you refer to is a genuine part of the dealer WIS but only for one specific model? We don't have that within Europe, from MB, not even for a few years old models.