Originally Posted by frans-c
I'd like to come up a bit for the dealerships here! My '85 W123 230E, with almost 200k miles has a full MB dealership history. My family has owned the car since day one.
My car is in pristine running condition, and in part I believe it's due the proper servicing it receives (even though it's an old technology car). From all my experience (I've owned the car for the past six years, 62k miles), whenever I take the car in for a scheduled service, I always receive it back running better than ever.
Whenever something has to be repaired (at this old age, some stuff are bound to be replaced), they look over every affected sub-component and sub-system thoroughly, and determine repair costs from there. I believe it's this thoroughness that you don't really find at the average Backyard Joe. Admittedly, repair costs are a bit more pricey than Joe's, but at least you get a one-year workmanship guarantee and two-year parts guarantee.
That's my point of view, and the way my 22-year old car is running, I'm not going to sell nor take the car to other service centres any time soon!
It is good to hear that the South African Dealerships are still good. I am South African. I spend a little time in those dealerships as a child when my Dad would take in his car for service. I can say there is a huge difference in attitude compared to here in the US.
There are 2 dealerships in the area. The first about 20 minutes from me, stinks. They have gotten better since they got a new service manager. But, prior to that-they just did not care. With the exception of the parts manager, that is, he seems to be a hold over from the old days.
When I took my w126 in for an oil change, I heard one of the workers making fun of it. How old etc. I walked up to him and he slinked away. I was mad though. Another time, I had my R170 in for some warrenty work. I ended up talking to the mechanic. He asked me to go back and look at the car. I did, but then he started to complain about other customers. There was an older MB sitting in the back lot. He told me it had been there for 2 years. The owner had dropped it of and they had made the problems worse. So the owner would not pick it up, pay for making a bigger problem. The mechanic said that no one there knew how to fix older MB's. So the car sat there for 2 years. The new service manager got things together though and the car was fixed from what I hear.
The other dealership an hour from me is the opposite. They remind me of the dealership in SA. Very pleasant. I met the owner at an evening event at the dealership. Very nice man. Leadship flows from the top down and so does attitude.
Now some of you may feel that all those checks are worth the price of the services, I do not. I wish I had saved those pamphlets that came in the mail. The difference between the A and B services in that pamphlets was literally just the windshield washer fluid.