Date registered: Apr 2004
Location: The BlueGrass State
Mentioned: 0 Post(s)
Quoted: 2 Post(s)
At the end of 1999 I bought a Starmarked C280 Sport for my wife which I found out, after she was hit from behind at a stoplight had been totaled before. Even though the dealer [Friendly's in Wappingers Falls NY] knew, as he bought the car from a partner dealer in Florida, he Starmarked the car anyway. When I went to MBUSA for help, since the dealer basically sold me a falsely certified car, they refused to do anything about it, pushing it back to the dealer saying the car was sold by a franchise and they have nothing to do with that. Further investigation found that their policy at the time, and I have seen nothing in the interim to change my opinion, is to require you to sue and then to wear you down in court. While I lost $7K on the sell due to diminished value, I was able to at least address my concerns directly with Paul Halata Pres of MBUSA at the North American Auto Show in 2001 in a VERY public forum at the introduction of two of their new cars. Since I did not pay attorney fees to anyone, it was almost worth the $700 per minute of the exchange. It did make Autoweek and The Detroit Free Press.
Bottom line, fighting MBUSA is like running your head into a brick wall. Unless your case is ironclad, and can prove MB put that HB in the motor, you are in for a long tiring fight. Make sure you FedEx everything and document, document, document. I have the Presidents Admin Asst phone number if you need it.
Being smart is knowing the difference, in a sticky situation between a well delivered anecdote and a well delivered antidote - bear.