Email from MBUSA about transmission service - Page 3 - Mercedes-Benz Forum

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post #21 of 287 (permalink) Old 12-04-2006, 10:51 AM Thread Starter
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Thanks for the additional feedback guys.

I think what ticks me off most about this, is that Daimler-Chrysler AG dba MBUSA, and our dealers, should be telling us the same thing (either a "no, don't change it", or a "yes, change it at X miles, depending on your model"). Very simple

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post #22 of 287 (permalink) Old 12-04-2006, 11:05 AM
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Quote:
Originally Posted by Musikmann
Thanks for the additional feedback guys.

I think what ticks me off most about this, is that Dainler-Chrysler AG dba MBUSA, and our dealers, should be telling us the same things (either a "no, don't change it", or a "yes, change it at X miles, depending on your model"). Very simple
Think about it - MB used to have "all maintenance included" policy - this means if they had to advice to change the fluids - it will be on their dime. Same thing about failures - if MB changes they story to change the fluid at XXK intervals - owners who had to pay for transmission replacement because they stuck to "lifetime fluid" will demand their money back.

There are good lawyers at MB payed good money looking at these issues - and the answer you got was from a lawyer, not from technician.

Kirill
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post #23 of 287 (permalink) Old 12-04-2006, 11:15 AM Thread Starter
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Red face MB lawyers

Quote:
Originally Posted by Kirill
Think about it - MB used to have "all maintenance included" policy - this means if they had to advice to change the fluids - it will be on their dime. Same thing about failures - if MB changes they story to change the fluid at XXK intervals - owners who had to pay for transmission replacement because they stuck to "lifetime fluid" will demand their money back.

There are good lawyers at MB payed good money looking at these issues - and the answer you got was from a lawyer, not from technician.
Very insightful, thanks Kirill.

I've heard about the "all maintenance included" and that it nearly drove them into bankruptcy. I guess it was a good selling point to move new cars, but was evidently an ill-advised policy.

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post #24 of 287 (permalink) Old 12-04-2006, 11:43 AM
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I changed our tranny and differential fluids at 50,000 miles, I'm glad i did. shifts are much smoother, and the stuff that came out of the tranny was just plain gross. There is no doubt that at least changing some of the tranny fluid is a good idea at 5oK.

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post #25 of 287 (permalink) Old 12-04-2006, 12:12 PM Thread Starter
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Question Differential

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I changed our tranny and differential fluids at 50,000 miles, I'm glad i did. shifts are much smoother, and the stuff that came out of the tranny was just plain gross. There is no doubt that at least changing some of the tranny fluid is a good idea at 5oK.

Best Regards
I hadn't even thought about changing any other fluids (except for the brake fluid and engine oil of course).

I just spoke to my dealer's service manager, and I asked him about the TSB regarding this. He answered me by saying that MB is now advising us to change the transmission fluid at 60,000 miles in the model that I have.

He further stated that the only cars he has seen with transmission problems were those that did not have this service.

I have a "B" service due at right about that exact mileage, and I'm going to have them do it.

Thanks RB,
M

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post #26 of 287 (permalink) Old 12-04-2006, 12:35 PM
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MB says the transmission has 'lifetime fluid', but didn't specify whether that's your lifetime, your car's lifetime, or the transmission's lifetime....which would be around 100,000 if you never change the fluid.

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post #27 of 287 (permalink) Old 12-04-2006, 01:40 PM Thread Starter
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MB says the transmission has 'lifetime fluid', but didn't specify whether that's your lifetime, your car's lifetime, or the transmission's lifetime....which would be around 100,000 if you never change the fluid.
Good one Eddie!

Thanks,
M

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post #28 of 287 (permalink) Old 12-04-2006, 05:13 PM
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Cool Rftm!

Hello, M.

As they say in the computer industry, RTFM: "Read The Friggin' Manual."

I read mine and it says change the tranny fluid and filter every 30K miles. I'll bet the service manuals are available online for all models. They should be updated with service bulletins, which may change what the original factory manual recommended.

Regards,

Dave
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post #29 of 287 (permalink) Old 12-04-2006, 06:48 PM
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Eddie's exactly on point.


MB doesn't warranty the transmission beyond 50K miles (or maybe 100 if you go Starmark) so they could care less how long it lasts. And most domestics now say you never need to change your ATF either, so it's not just a Benz thing. (Plus, how would they respond if you go in and say "What? I have to change fluid every 60,000 miles?? My Ford F-150 says I never have to change it? What gives!???!". Naturally MBZ is going to jump on the "maintenance free" crapolabandwagon.)

This has been discussed ad nauseum throughout this site in the various forums. You can boil it down to three viewpoints:

1. MBZ says I never have to change it, so I won't. So there. NYAH!

2. Fluid wears out over time and the filter gets clogged up with the junk as the parts wear. Thus I'll change mine every 50 or 60 thousand miles.

3. You guys are nuts. You should change your fluid every XXX miles (usually pretty low, around 25,000 to 30,000 miles). (Typically these are also the guys changing their synthetic motor oil and fleece filter every 3,500 miles and their plugs every 40,000 miles, etc.)



What I will add is that you should never

let me stress that: NEVER

flush your transmission without doing more.

All that will do is force a bunch of fluid and particles through the transmission, perhaps into places they haven't been before, while also stirring up sediment and particles that have long ago settled into the pan. You still have the old clogged up filter and if anything, you will probably shorten the life of your transmission.

There are places that will drop the pan and remove the filter, and then flush fluid up through the converter and cooling lines to change out the highest percentage of fluid (if you have a converter plug this isn't necessary, just a complete drain and filter replacement, new fluid and you're set). Such a place is where I took mine. Then you get all new fluid (and a filter), but it isn't a silly pressure flush with the tranny all sealed up.

I did mine at 66,000 miles, pretty much when I planned to. The tech said the fluid looked horrible, so I wish I'd done it closer to 50,000. The car shifts noticeably smoother now as well.

As I usually say, it's YOUR car so maintain it how YOU want to. Manufacturer guidelines are a nice starting point, but often you have to look beyond that.

Take care and enjoy the automatically-shifting ride,
Greg

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post #30 of 287 (permalink) Old 12-04-2006, 07:29 PM Thread Starter
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Originally Posted by imon_2nd
Hello, M.
As they say in the computer industry, RTFM: "Read The Friggin' Manual."
I read mine and it says change the tranny fluid and filter every 30K miles. I'll bet the service manuals are available online for all models. They should be updated with service bulletins, which may change what the original factory manual recommended.
Regards,
Dave
Hi Dave,

At the moment, I don't know how my owner's manual reads regarding this subject, but I became interested in the issue when I saw posts on these various sub-forums about it.

That is why I emailed MBUSA asking for "the official Daimler-Chrysler policy on transmission service for my 2001 E320". I began this thread with their response.

I thought what I would get is their factory engineer's 2006 opinion after cars like mine have been "field-tested" for about 6 years.

However,what I might have gotten is simply what that woman read in my original 2001 owner's manual.

I am now convinced that a transmission service should be done on my car, and the sooner, the better. I plan to trust the opinion on the methodology to my dealer's service department, and hope for the best.

My name is Dave too, and I appreciate your opinion,

Musikmann

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