Email from MBUSA about transmission service - Page 15 - Mercedes-Benz Forum

Reply
 
LinkBack Thread Tools Display Modes
post #141 of 287 (permalink) Old 01-06-2007, 10:00 AM Thread Starter
Lifetime Premium Member
 
Musikmann's Avatar
 
Date registered: May 2006
Vehicle: 2001 E320 - Brilliant Silver/Ash: 107,000+
Location: West Virginia, USA
Posts: 17,193
Mentioned: 0 Post(s)
Quoted: 6 Post(s)
Lifetime Premium Member
(Thread Starter)
Question Re-flush & magnet

Quote:
Originally Posted by Jayhawk
Did you ask them about a possible re-flush in the near future to clean out the stuff loosened by the first flush? And what about the magnet mentioned about?
Hi Jayhawk,

No, I only told the tech that I had wanted a flush in the first place. He became a little defensive and said "I only do what is on the repair order". I told him "no problem" and he convinced me I am "good to go" (at least for now) as far as the transmission.

I asked about the magnet when I made the appointment and was told they will not put anything foreign into the system (that came from the service manager).

When I was there, I asked again and the actual service writer said that the drain pan plug was probably magnetized. He was not sure, but had been a service writer for the same dealer's Jaguar division and only recently transferred over to the Mercedes side. His career began as a tech, and I think he is generally knowledgeable about these issues. I forgot to ask the tech, but I'll do that when I next see him.

Since they didn't do a flush, I have to assume that the service he did (gravity drain by all appearances) did not dislodge anything metallic that calls for an additional magnet.

And one last thing, my car's torque converter has a drain plug, the tech did tell me that. But why they don't routinely drain that too remains a mystery to me.

Mercedes Benz - Das beste oder nichts!

Last edited by Musikmann; 01-06-2007 at 10:03 AM.
Musikmann is offline  
Sponsored Links
Advertisement
 
post #142 of 287 (permalink) Old 01-06-2007, 07:44 PM
BenzWorld Elite
 
MarcusF's Avatar
 
Date registered: Apr 2005
Vehicle: 2002 CLK430
Location: Southern California
Posts: 1,681
Mentioned: 2 Post(s)
Quoted: 3 Post(s)
Quote:
Originally Posted by Musikmann
Hello friends,

I had my "transmission service" done today. There was a mis-communication between me and a new service writer, and I did not get a complete fluid change w/the flush.

For anyone interested in having a half-assed job, here is the breakdown:

Automatic Transmission Service:

(1) 140-277-00-95 - Transmission Oil Filter
(1) 140-271-00-80 - Gasket, Transmission
(1) 140-991-00-55 - Lock Pin
(4) 001-989-45-03 - Transmission Fluid (qt or lt)

Total for parts/labor was $221.70

For what this is worth, I asked about the full-flush service, and the service manager said it would be over $400. That would have been okay, and what I thought I was asking for.

Now I'm over $200 lighter, and have (at best) 50% new fluid. The silver lining to the dark cloud is that the transmission shifts more smoothly now.

Musikmann
One other thing, I paid about $340, but my receipt shows 9 quarts. I'm theorizing the extra fluid was used to flush the system. Your service writer said over $400 for what I think is the same service that I got. Are you getting a Mercedes Benz Club of America discount from your dealership?
MarcusF is offline  
post #143 of 287 (permalink) Old 01-07-2007, 06:25 AM
BenzWorld Elite
 
Date registered: Jan 2004
Vehicle: 1959 220S cabriolet, 1983 240D original owner, 1999 E300 turbo diesel, 1988 560SL, 2003 SLK320
Location: Ocean Isle Beach, NC
Posts: 3,467
Mentioned: 0 Post(s)
Quoted: 30 Post(s)
I'm not positive, but I thought that adding the magnet to the earlier transmissions that didn't come with them was a TSB put out by Mercedes.

So, Musikmann, I don't understand how he can use 9 quarts if he didn't flush the system. Draining my transmission and torque converter took six quarts according to my service ticket. I'll be doing my own in a week or so, so I'll see if that number is right.

Len
'99 E300TD 99,500 miles
sokoloff is offline  
post #144 of 287 (permalink) Old 01-07-2007, 07:24 AM Thread Starter
Lifetime Premium Member
 
Musikmann's Avatar
 
Date registered: May 2006
Vehicle: 2001 E320 - Brilliant Silver/Ash: 107,000+
Location: West Virginia, USA
Posts: 17,193
Mentioned: 0 Post(s)
Quoted: 6 Post(s)
Lifetime Premium Member
(Thread Starter)
Question MBCA discount?

Quote:
Originally Posted by MarcusF
One other thing, I paid about $340, but my receipt shows 9 quarts. I'm theorizing the extra fluid was used to flush the system. Your service writer said over $400 for what I think is the same service that I got. Are you getting a Mercedes Benz Club of America discount from your dealership?
O Mein Gott - you mean MBCA membership quaifies us for a discount at certain M-B dealers? I had no idea, but am a newer member. I'll look over what MBCA has sent me, plus make sure I ask the dealer about that - thanks!

I also assumed that your service required 9 quarts because some of that was used as the flushing agent. Even the service manager here told me they use new transmission fluid, not some chemical cleaning agent.

I'm almost positive that your $340 service and my hypothetical ~$400 one are the same thing. My operator's manual says an E320 holds 8.5 US qt (8.0 l). That looks like your flush only required .5 more qt than the stated capacity. That sounds very reasonable to me. It also tells me that I now have about 50% new fluid - I was afraid it was even less than that.

Mercedes Benz - Das beste oder nichts!

Last edited by Musikmann; 01-07-2007 at 07:29 AM.
Musikmann is offline  
post #145 of 287 (permalink) Old 01-07-2007, 07:43 AM Thread Starter
Lifetime Premium Member
 
Musikmann's Avatar
 
Date registered: May 2006
Vehicle: 2001 E320 - Brilliant Silver/Ash: 107,000+
Location: West Virginia, USA
Posts: 17,193
Mentioned: 0 Post(s)
Quoted: 6 Post(s)
Lifetime Premium Member
(Thread Starter)
Question TSB on magnets

Quote:
Originally Posted by sokoloff
I'm not positive, but I thought that adding the magnet to the earlier transmissions that didn't come with them was a TSB put out by Mercedes.

So, Musikmann, I don't understand how he can use 9 quarts if he didn't flush the system. Draining my transmission and torque converter took six quarts according to my service ticket. I'll be doing my own in a week or so, so I'll see if that number is right. Len '99 E300TD 99,500 miles
That could well be Len, but I think you wrote earlier that they started adding these around MY 2000; mine's a 2001, so maybe it already has one(?) I forgot to ask the tech, and the service writer was only guessing about mine having a magnetized drain pan plug.

My operator's manual says these E320 (and CLK430) transmissions (722.6xx) hold 8.5 qt so one of 2 things happened:

1) Either MarcusF's dealer only used .5 qt to flush his system or

2) They did a complete gravity drain, but since they had to use the 8.5 qt to re-fill it, they charged him for the entire 9 bottles, which they probably do no matter what type of fluid when they don't use the entire bottle.

Thanks in advance for adding this, and any further info later,

Musikmann

Mercedes Benz - Das beste oder nichts!

Last edited by Musikmann; 01-07-2007 at 09:10 AM.
Musikmann is offline  
post #146 of 287 (permalink) Old 01-07-2007, 07:54 AM Thread Starter
Lifetime Premium Member
 
Musikmann's Avatar
 
Date registered: May 2006
Vehicle: 2001 E320 - Brilliant Silver/Ash: 107,000+
Location: West Virginia, USA
Posts: 17,193
Mentioned: 0 Post(s)
Quoted: 6 Post(s)
Lifetime Premium Member
(Thread Starter)
Unhappy Sorry, my mistake

Quote:
Originally Posted by Musikmann
Hello friends,

I had my "transmission service" done today. There was a mis-communication between me and a new service writer, and I did not get a complete fluid change w/the flush. Musikmann
I didn't get a flush, that was a typo - my apologies. It seems that the tech only emptied the drain pan (removing 4 qt/lt) replaced the filter, pan gasket, and the lock pin. Then he put 4 qt/lt back in, which means I now have approx. 50% new fluid and 50% old.

Parenthetically, the tech noted that the plug that they remove to use the special M-B transmission fluid-level dipstick was red, but they come from the factory with a black plug. His conclusion was that someone has done something with the transmission already.

I thought I had a complete service history on this car. What I have is a print-out of everything the original dealer (and who performed all of the A and B services) did to it. Now I'm beginning to wonder if the original owner took my vehicle to AAMCO (horrors, and a transmission shop we see around here) or Sears, etc.

Mercedes Benz - Das beste oder nichts!

Last edited by Musikmann; 01-07-2007 at 07:58 AM.
Musikmann is offline  
post #147 of 287 (permalink) Old 01-07-2007, 09:08 AM Thread Starter
Lifetime Premium Member
 
Musikmann's Avatar
 
Date registered: May 2006
Vehicle: 2001 E320 - Brilliant Silver/Ash: 107,000+
Location: West Virginia, USA
Posts: 17,193
Mentioned: 0 Post(s)
Quoted: 6 Post(s)
Lifetime Premium Member
(Thread Starter)
Question Differing part numbers

Quote:
Originally Posted by MarcusF
Your transmission fluid has a different part number than mine. My receipt shows 001-989-21-03-10. It could be that yours was in liters and mine was in quarts.
Could it also be that one of our dealers has a high enough volume that they buy the fluid in large quantities, like I think they buy their engine oil in (I think) 55-gallon drums?

If so, it would have to be yours. This dealer here rarely does transmission services, at least on Mercedes - they also have Land Rover, Jaguar, and Volvo.

Mercedes Benz - Das beste oder nichts!
Musikmann is offline  
post #148 of 287 (permalink) Old 01-07-2007, 01:35 PM
BenzWorld Elite
 
Kajtek1's Avatar
 
Date registered: Dec 2005
Vehicle: W211 E320 Bluetec R129 SL500 - $1300 car ........ Ford F350 6l
Location: CA Bay Area
Posts: 31,774
Mentioned: 9 Post(s)
Quoted: 1123 Post(s)
Quote:
Originally Posted by Musikmann
Now I'm beginning to wonder if the original owner took my vehicle to AAMCO (horrors, and a transmission shop we see around here) or Sears, etc.
We are living in strange times, don't we?
Who do we suppose to trust with tranny service? The guys that do transmissions for a living doing tens of them every day, or MB dealer,that probably opens one transmission a month?
Kajtek1 is offline  
post #149 of 287 (permalink) Old 01-07-2007, 02:57 PM Thread Starter
Lifetime Premium Member
 
Musikmann's Avatar
 
Date registered: May 2006
Vehicle: 2001 E320 - Brilliant Silver/Ash: 107,000+
Location: West Virginia, USA
Posts: 17,193
Mentioned: 0 Post(s)
Quoted: 6 Post(s)
Lifetime Premium Member
(Thread Starter)
If the dealer here does that few of them, then using some type of transmission specialist would be a good idea. In fact, the way you worded that, it makes perfect sense. However, I would be concerned about the availability of OEM parts, particularly the MB-spec ATF.

Mercedes Benz - Das beste oder nichts!
Musikmann is offline  
post #150 of 287 (permalink) Old 01-07-2007, 04:31 PM
BenzWorld Elite
 
MarcusF's Avatar
 
Date registered: Apr 2005
Vehicle: 2002 CLK430
Location: Southern California
Posts: 1,681
Mentioned: 2 Post(s)
Quoted: 3 Post(s)
Quote:
Originally Posted by Musikmann
O Mein Gott - you mean MBCA membership quaifies us for a discount at certain M-B dealers? I had no idea, but am a newer member. I'll look over what MBCA has sent me, plus make sure I ask the dealer about that - thanks!
Absolutely we get discount - if you remember to ask.

For those that are wondering how big a discount, Musikmann was quoted over $400 for a service that cost me $338. Now, some may think, those are different dealers in different states, which are valid points. Yesterday I bought some parts at my local dealer. My total with MBCA discount was $146.14. The parts guy told me the total before my discount was $196.34.
MarcusF is offline  
Sponsored Links
Advertisement
 
Reply

  Mercedes-Benz Forum > General Mercedes-Benz Forums > General Mercedes-Benz

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Mercedes-Benz Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in











  • Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
     
    Thread Tools
    Show Printable Version Show Printable Version
    Email this Page Email this Page
    Display Modes
    Linear Mode Linear Mode



    Similar Threads
    Topic Author Forum Replies Last Post
    MBUSA service manual thread suggestions? Teutone W126 S,SE,SEC,SEL,SD,SDL Class 11 08-27-2006 01:49 PM
    NY/NJ/CT = free service & recall info from Mercedes by email firebird MB Safety & Testimonials 0 11-11-2005 12:44 PM
    The Email I just sent to MBUSA Phonepro W210 E-Class 33 08-01-2005 07:48 PM
    ML Service Videos: General MBUSA Info CD pleubner W163 M-Class 46 07-24-2005 10:47 PM
    Anyone needs Instruction on Reset the service Light email me nguyensteve W210 E-Class 0 02-14-2003 09:13 AM

    Posting Rules  
    You may post new threads
    You may post replies
    You may not post attachments
    You may not edit your posts

    BB code is On
    Smilies are On
    [IMG] code is On
    HTML code is Off
    Trackbacks are On
    Pingbacks are On
    Refbacks are On

     

    Title goes here

    close
    video goes here
    description goes here. Read Full Story
    For the best viewing experience please update your browser to Google Chrome