Autonation - Mercedes-Benz Forum

 
LinkBack Thread Tools Display Modes
post #1 of 9 (permalink) Old 11-06-2006, 06:00 AM Thread Starter
BenzWorld Member
 
Date registered: Apr 2003
Vehicle: 2005 SLK 350
Location: punta gorda, florida
Posts: 117
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
(Thread Starter)
Autonation

My dealer became an Auotnation dealership awhile ago. Before the change the dealership (Glauser) was fantastic in that I got 5 cars from them over time. Now that Autonation took over most of the good people left & there people took over. Went to trade for another & had real low mileage (3500- 2005 SLK350) on mine fully loaded, also it is in excellent condition, kbb had trade in value at 42,500 & the used car manager said he would not be able to sell it on the lot & would have to wholesale it so he said he would offer me $33,000. He most have thought I was a fool because I thought of him that way. The salesman sweetened the deal by taking off $2000 from the new car so he said now we are at $35,000. I replied to an email the dealer sent me about how they are a bunch of morons, etc & I get a call from the new general sales manager who said "let me study the situation", well he emailed me his deal which was $1,000 worse then the sale person. If you go to them to buy a car, study the who deal, they will take with the left hand & give with the right hand in their favor though. Just study any deals they give you because in the fine print of the deal there will be problems. Better yet go to a dealer that appreciates your business. I cannot tell you not to buy there but I for one will never buy anything from any dealer under the autonation banner. As I can see ther difference since they took over from Glauser. You think a Mercede dealership would act differently but in autonation jargon they don't care.
steve1173 is offline  
Sponsored Links
Advertisement
 
post #2 of 9 (permalink) Old 11-06-2006, 06:37 AM
POS
BenzWorld Elite
 
POS's Avatar
 
Date registered: Oct 2005
Vehicle: 1966 250SE Cab, 1989 500SEL euro
Location: Texas
Posts: 3,561
Mentioned: 1 Post(s)
Quoted: 26 Post(s)
Either:

a) Your car is worth less than you think it is.
b) Autonation is into making the sweetest deals they can for themselves.

Neither of the two, if true, would surprise me. You can always go somewhere else - it's America!

- Brian



1989 500SEL ECE
1966 Mercedes 250SE Cabriolet
1958 BMW Isetta 600
POS is offline  
post #3 of 9 (permalink) Old 11-06-2006, 06:53 AM Thread Starter
BenzWorld Member
 
Date registered: Apr 2003
Vehicle: 2005 SLK 350
Location: punta gorda, florida
Posts: 117
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
(Thread Starter)
I would have to say the answer is b:
b) Autonation is into making the sweetest deals they can for themselves.

I definitely will go elsewhere. Went to a different dealer (different car brand) & received a much better quote, oh yes this other dealer was not under the autonation banner.
steve1173 is offline  
post #4 of 9 (permalink) Old 11-06-2006, 10:40 AM
BenzWorld Elite
 
Jayhawk's Avatar
 
Date registered: Aug 2005
Vehicle: S500/W220/2000
Location: Lawrence, KS (USA)
Posts: 21,652
Mentioned: 0 Post(s)
Quoted: 3 Post(s)
Did you contact Glauser in Denver? They sell everywhere and they will deliver the car to your front door. What is Autonation anyway?

Don't believe everything you think
Jayhawk is offline  
post #5 of 9 (permalink) Old 11-06-2006, 11:35 AM
BenzWorld Elite
 
MarcusF's Avatar
 
Date registered: Apr 2005
Vehicle: 2002 CLK430
Location: Southern California
Posts: 1,681
Mentioned: 2 Post(s)
Quoted: 3 Post(s)
Autonation is the largest auto retailer in the United States. It was originally founded by Wayne Huizenga ten years ago as a used car superstore (another CarMax). Autonation did over 19 BILLION last year.

So Autonation can't sell a one year old Mercedes Benz on their lot, eh? That's why "used car salesmen" have such a bad rep. Many tell every customer that their trade-in is a "tough sell". Regardless of condition, price, color, or anything else. To hear many of these hacks tell it, you're probably the only person on the planet who would ever buy the car you're trading in.

Sounds like it's time to find a new dealer. If you're fed up with dealers, you may wish to consider using a broker. No haggling on the price. Just go in, tell the broker exactly what you want, and they quote you a price.
MarcusF is offline  
post #6 of 9 (permalink) Old 11-07-2006, 08:24 AM Thread Starter
BenzWorld Member
 
Date registered: Apr 2003
Vehicle: 2005 SLK 350
Location: punta gorda, florida
Posts: 117
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
(Thread Starter)
After buying 5 cars from the dealership before Autonation took over I can see what a horrible compnay Autonation is, especially under the Mercedes Benz banner. Can you then imagine what to are with a lesser named car. I personally would not shop at or recommend any Autonation dealership after this experience. You could do much better elsewhere. I even dealt with the general sales manager who came up with a total price $1000 worse then the sales person. Shows that Autonation does not care as there are people that will always buy from those crooks.
steve1173 is offline  
post #7 of 9 (permalink) Old 11-07-2006, 01:05 PM
Lifetime Premium Member
 
Musikmann's Avatar
 
Date registered: May 2006
Vehicle: 2001 E320 - Brilliant Silver/Ash: 107,000+
Location: West Virginia, USA
Posts: 17,193
Mentioned: 0 Post(s)
Quoted: 6 Post(s)
Lifetime Premium Member
Lightbulb MB dealership quality control

I know every company in business is primarily interested in maximizing their profit margins. However, there is a lot to be said about "good will" or "reputation".

I have been led to believe that a Mercedes franchise is very difficult to get, but based on only two of the recent threads here (both of which lambaste Autonation), I am now wondering just how "difficult" this is.

In a dream world, we can all hope that Daimler-Chrysler will weed out these, and any other, poor excuses for a luxury car dealership. In the real world, I hope most of us live long enough to see this happen.

Mercedes Benz - Das beste oder nichts!
Musikmann is offline  
post #8 of 9 (permalink) Old 11-10-2006, 05:35 AM Thread Starter
BenzWorld Member
 
Date registered: Apr 2003
Vehicle: 2005 SLK 350
Location: punta gorda, florida
Posts: 117
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
(Thread Starter)
An update, yesterday I received an email from the Mercedes Autonation internet salesperson at the dealership. Here is the email minus names of the rep & general sales manager.

Hello Stephen

I just was writing to see what you are thinking and to offer to set a time for you to meet directly with our General Sales Manager. I feel that you deserve to work directly with him in your situation. Please feel free to contact me at your earliest convenience so that I may schedule a time for you to meet with him. We here at Mercedes-Benz of Sarasota look forward to hearing from you.

Thank you and may you have a wonderful evening.


Customer Care Representative

My response to them was this again minus the names.

Hello,
Thank you for your follow up, but really why should I waste my time & energy speaking directly with the General Sales Manager since his best offer was $1000 worse then my salesperson. I have had my fill with this especially from a Mercedes dealer, never had this problem when it was Glauser. But from what I have been reading on the car forums & replying to it seems this is the norm for an Autonation dealership.
Steve
steve1173 is offline  
post #9 of 9 (permalink) Old 11-10-2006, 08:38 AM
BenzWorld Elite
 
MarcusF's Avatar
 
Date registered: Apr 2005
Vehicle: 2002 CLK430
Location: Southern California
Posts: 1,681
Mentioned: 2 Post(s)
Quoted: 3 Post(s)
Good job in writing them off.

Their lying representative said he couldn’t sell your year old 3500 mile SLK. However, when I went to their website and did an inventory search, I note that their "prestigious used car section" is populated with such "used car desirables" as a 2003 Hyundai, a 2003 Buick, a 2001 Dodge Durango (over 86,000 miles ), and the always popular 1999 Ford Escort with 60,000 miles. No, they can't have a year old Mercedes-Benz "lowering their standards". Besides, they need the room. They can never tell when a 100,000 mile Kia owner is going to trade one of those in.

Autonation, the lowest rung on the dealership chain.
MarcusF is offline  
Sponsored Links
Advertisement
 
Reply

  Mercedes-Benz Forum > General Mercedes-Benz Forums > General Mercedes-Benz

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Mercedes-Benz Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in











  • Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
     
    Thread Tools
    Show Printable Version Show Printable Version
    Email this Page Email this Page
    Display Modes
    Linear Mode Linear Mode



    Similar Threads
    Topic Author Forum Replies Last Post
    AutoNation and Mercedes Benz of Naperville & Customer Service ChromeImages General Mercedes-Benz 6 11-07-2006 12:42 PM

    Posting Rules  
    You may post new threads
    You may post replies
    You may not post attachments
    You may not edit your posts

    BB code is On
    Smilies are On
    [IMG] code is On
    HTML code is Off
    Trackbacks are On
    Pingbacks are On
    Refbacks are On

     

    Title goes here

    close
    video goes here
    description goes here. Read Full Story
    For the best viewing experience please update your browser to Google Chrome