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post #31 of 295 (permalink) Old 09-27-2006, 10:24 AM
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Quote:
Originally Posted by MarcusF
I'm sure I'm not alone here:

I knew the costs before I made the purchase. I feel I made the right choice and would do it over again.
Excellent point too! My SA always explains what they will do, why they will do it, and what it will cost before I hand over the key.

Don't believe everything you think
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post #32 of 295 (permalink) Old 09-27-2006, 11:10 AM
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I agree with that...only MB touches my car besides me (if somethings wrong)...but i am not spending 300 for an oil change and systems check...do it by the book yourself, it only takes about an hour or less....also i wouldnt own a MB without a warranty and extended warranty too

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post #33 of 295 (permalink) Old 09-27-2006, 11:15 AM
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Ask what the price of the service is, then decide what you want to do. News flash: This is typically the prudent course of action in any economic exchange. Don't like the price? Move on. Why would anyone pay a price you don't like, then scream bloody murder, conspiracy, and threaten class action suits? One benefit of living in a free market system is that you have many choices. First, you can choose not to buy a Mercedes. No one twisted your arm. If you do buy one, you can get your oil changed in a myriad of ways: DIY, Jiffy Lube, Indie, or MB. Take your pick, and take responsibility for your own decisions.

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Last edited by HFMB; 09-27-2006 at 02:45 PM.
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post #34 of 295 (permalink) Old 09-27-2006, 02:27 PM
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i love to read the thread when you guys on that side pond are moaning about prices, it brings tears to my eyes.

so you guys pay 100$ per hour labour, hmm we pay £115, that works out at over 200$ per hour,

your B service comes in at 400$ (thats £215), my B service including no additional items is 460£, thats a nice $860.

plus we pay alot more for our cars.

ahh well as they say in France

cest la vie - thats life

so come on people just smile and enjoy your benz
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post #35 of 295 (permalink) Old 09-27-2006, 02:37 PM
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Quote:
Originally Posted by mioba
i love to read the thread when you guys on that side pond are moaning about prices, it brings tears to my eyes.

so you guys pay 100$ per hour labour, hmm we pay £115, that works out at over 200$ per hour,

your B service comes in at 400$ (thats £215), my B service including no additional items is 460£, thats a nice $860.

plus we pay alot more for our cars.

ahh well as they say in France

cest la vie - thats life

so come on people just smile and enjoy your benz
Okay, We'll do. It's nice to know. Thanks.
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post #36 of 295 (permalink) Old 09-27-2006, 04:20 PM
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Quote:
Originally Posted by mioba
i love to read the thread when you guys on that side pond are moaning about prices, it brings tears to my eyes.

so you guys pay 100$ per hour labour, hmm we pay £115, that works out at over 200$ per hour,

your B service comes in at 400$ (thats £215), my B service including no additional items is 460£, thats a nice $860.

plus we pay alot more for our cars.

ahh well as they say in France

cest la vie - thats life

so come on people just smile and enjoy your benz
Thank you! That little bit of prospective does help.

Don't believe everything you think
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post #37 of 295 (permalink) Old 10-03-2006, 10:21 PM
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What you are paying for

Quote:
Originally Posted by Jayhawk
You make some excellent points, but I think to compare service costs of an expensive Toyota to a Mercedes Benz makes no more sense than comparing the two automobiles. They are, IMO, not even in the same ball park. I agree MB charges a lot for their service, but I think it is worth it when you look at the level of training and expertise of their service technicians. The service guys at my dealer where white shirts and have "automotive degrees" posted on their walls. (You could eat off the floors.) Their average age is probably around 45. These guys really know what they are doing, and take pride in what they do. I feel a hell-of-a-lot better knowing that they are taking care of my car.

I agree. Like me for instance:

Been the business (field) for 13 years. Time in LA and Texas about MB training. Spent large amounts of money on diagnostic equipment (do you KNOW what an SDS cost? Let alone the updates). Hours spent, each day, keeping up with the latest bulletins, updates, revisions and just plain-ole keeping up with the product.

I am young with MB (just made 37 last sunday), and quite frankly, there is no other car that I would work on. A technician (MB especially) really needs to know his job. These cars are, and do, very different things than other vehicle makes.

Yes, dealers have a lot of overhead, and most MB shops (independents) keep labor rates around the dealers, but most do not have the expertise that they have. Now when I say dealer expertise, it is not the DEALERS that have the expertise, but it is the man out back that makes it happen....you know, the tech..

Finding a good tech (does not primarily have to be at a dealer) is like getting a lump of platinum coated gold.

A few of you here know of our company, we are mobile, and in doing that, we have to be 99.9983% perfect in the field. How can this be done? WORK, STUDY, WORK, STUDY, WORK, STUDY......

You are paying for the knowledge of an individual. I would pay good money for a lawyer to get me out of trouble, but he has to know what he is doing. I would pay good money for a doctor to help me when no other doctor can (if I can be helped), but he has to know what he is doing. The main thing is: THEY HAVE TO KNOW WHAT THEY ARE DOING!!!!

MB's are picky, MB's need patience, MB's like attention and are tempermental. You have to know the car, and I cannot stress that enough for the DIY crowd. You are paying for the KNOWLEDGE OF THE TECHNICIAN, someone who spent time, time, time, time learning the car.

Friends, no one knows everything, but, find a good company to work with, independent or dealer, stick with them. Price haggling drives me nuts.

P.S. best of all, have the service come to you....


Happy Benzing!!!
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post #38 of 295 (permalink) Old 10-03-2006, 11:01 PM
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As others have said already, the issue of Service A/B never fails to elicit groans and
stories. For the unitiated, working on a Benz can prove daunting. It is more complex
than other cars I've owned. It does require more insight, access to TSBs etc and
even if Service B was scheduled, dealers have duty to bring the car up to spec when
possible.

I concur that the price charged you was quite a bit cheaper than other Service Bs
I've seen quoted. They could also have been fast, as this is where the dealer's
profit margin is gained. But speed can also lead to mistakes if they're sloppy or
on autopilot ....and they zone out. But again, that does seem like a shorter list than I've seen (another trick to give less for the money?).

Another thing has me scratching my head: why the surprise *after* the service
has been completed? I dont walk in there and give them a blank check, or ask
beforehand a tick-list of all the tasks to be performed. If it shocks your pocketbook,
why authorize the job? Compare Service B lists, shop for "B" prices. All this is
well documented and concluded in nearly all the MB forums at one time or other.

Once I reviewed the Service A/B long list, realized that much of these were within
the skills of your avg/intermediate backyard mechanic, I just opted to do them
myself. I love getting intimate with my ride anyway and it helps get
me out of other house chores I hate doing.

============================
2001 Mercedes-Benz E320
Service "A" and "B"

Service "A' and "B"

From the 2001 E320 Owners Online Website:

A-Service — First visit at approximately 10,000 miles or 1 year, but determined by Flexible Service System; then every 20,000 miles or 2 years.

Services performed:

Interior
· Function check
· Check warning and indicator lamps, illumination and interior lighting
· Check windshield wiper, windshield washer system, headlamp cleaning system
· Reset maintenance service counter in instrument cluster

Wheels, brakes
· Check front brake pads for lining thickness
· Check tires for damage, condition
· Correct tire inflation pressure

Engine compartment
· Change engine oil and filter
· Fluid level checks of the following:
· Engine cooling system, antifreeze and corrosion protection
· Windshield washer system
· Brake system
· Check and correct battery fluid level
· Check battery condition
· Check catch, safety catch and hinges on engine hood for proper operation

Trunk
· Correct tire inflation pressure in spare tire
· Check battery condition

B-Service — First visit at approximately 20,000 miles or one year after previous service, but determined by Flexible Service System; then every 20,000 miles or 2 years.

Services performed:

Interior
· Function check
· Check warning and indicator lamps, illumination and interior lighting
· Check windshield wiper, windshield washer system, headlamp cleaning system
· Reset maintenance service counter in instrument cluster
· Replace dust filter (not applicable to SL-Class)
· Replace combination filter (SL-Class)
· Check parking brake (function test only)

Wheels, brakes
· Check condition/thickness of front and rear brake discs
· Check front and rear brake pads for lining thickness
· Check tires for damage and condition
· Measure tread depth, record in mm
· Correct tire inflation pressure

Underside of Vehicle
· Check for major components leakage
· Check for chafe marks, line routing, damaged components
· Check condition of front axle ball joints and rubber boots
· Check condition of mechanical steering components and rubber boots

Engine Compartment
· Check for major components leakage
· Check for chafe marks, line routing, damaged components
· Check and replenish all fluid levels
· Change engine oil and filter
· Check engine cooling system, antifreeze and corrosion protection
· Check brake system
· Check power steering
· Check Active Body Control
· Check windshield washer system
· Check and correct battery fluid level
· Check battery condition
· Check catch, safety catch and hinges on engine hood for proper operation
· Check condition of poly V-belt

Trunk
· Check battery condition
· Correct tire inflation pressure in spare tire

For even more information, go to the Service Overview Chart-

http://www.mbusa.com/owners/service/...nded/index.jsp

Standard Models
10,000 miles or 1 year3 A-Service
20,000 miles or 1 year from last service3 B-Service
30,000 miles or 1 year from last service3 A-Service
40,000 miles or 1 year from last service3 B-Service
50,000 miles or 1 year from last service3 A-Service
60,000 miles or 1 year from last service3 B-Service
70,000 miles or 1 year from last service3 A-Service
80,000 miles or 1 year from last service3 B-Service
90,000 miles or 1 year from last service3 A-Service
100,000 miles or 1 year from last service3 B-Service
110,000 miles or 1 year from last service3 A-Service
120,000 miles or 1 year from last service3 B-Service
130,000 miles or 1 year from last service3 A-Service
140,000 miles or 1 year from last service3 B-Service

1. Contact your Preferred Mercedes-Benz Dealer for details.

2. Service intervals require use of 229.5-spec oil and high-performance fleece oil filter. Actual service intervals vary depending on your driving style and driving conditions. Maximum service intervals may be limited by time duration, depending on how you drive.

3. Whichever comes first.

Please refer to your Maintenance Booklet for full details.
http://tinyurl.com/jb2sj ,-- from Richard_E320's list

raymond-
4734'N 12218'W
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post #39 of 295 (permalink) Old 10-04-2006, 09:31 AM
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I recently took my ML for an A-service, and they offered to replaced my wiper blades for $200 (~US$150). I said "No thanks" and bought the wipers online for US$30.

The dealers know they have us over a barrel, because we want to preserve FMBSH. All you can do is have the scheduled services, refuse the outrageously-overpriced extra work, DIY or get an indie to do it, and enjoy the money you saved and driving your Benz every day.
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post #40 of 295 (permalink) Old 10-04-2006, 10:06 AM
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Quote:
Originally Posted by The Workshop MB
I agree. Like me for instance:

Been the business (field) for 13 years. Time in LA and Texas about MB training. Spent large amounts of money on diagnostic equipment (do you KNOW what an SDS cost? Let alone the updates). Hours spent, each day, keeping up with the latest bulletins, ....

....

Friends, no one knows everything, but, find a good company to work with, independent or dealer, stick with them. Price haggling drives me nuts.

P.S. best of all, have the service come to you....


Happy Benzing!!!
Good points! Now if MY dealer would just come to me...they would be perfect!

Don't believe everything you think
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