Date registered: Nov 2006
Mentioned: 0 Post(s)
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mrsquidlow,hit the nail on the head, I have been with MB dealers for 24 years,last 8 years as a Foreman,I can tell you its MB and the Dealers fault on the customer service/quality issue. Years ago MB used to pay good warranty labor for you to fix the car properly,repair whatever he car needs to have repaired additionally. the Last 4 years have been hell at the dealerships,Mercedes doesn't want to pay diag time, Mercedes doesnt want to pay time looking for noises,they basically want you to do a short test,and throw parts in it and let it go..Its complete BS..If a car comes in for a service,and its under warranty,we cant even add anything to the repair order,such as component leaking,electrical problem,ect..unless its safety related or oil is puking all over the ground...another example,theres a DTB to replace struts on an E class,but MB only wants you to replace the faulty one,and they dont want you to replace in pairs..but get this, it states in the DTB,exception if the car is over 50,000 miles it is suggest to replace in pairs,I don't have to tell you people that at 50k the warranty is expired..WTF !!! when I got in the business in the '80s dealerships were where its at,you had capable techs that had years on,and if you were young,and got in a dealer,that was a dream for you back then..I remember my dealer only hired people that finished at the top of there class at a certain automotive college back then.But now the dealers are looking for cheap slave labor,knowledgeable techs are a rare oocurance at dealersit used to be more then 3/4 of the shop were well trained ,experienced techs,now its the opposite.
As for Mackhack, and your quote "And finally no one forced the mechanics to become one in the first place" No one forced me,damn right,it was a great job,rewarding job,not now it is...I don't know you or what you do,but there were years I had in the business that I can buy and sell your arse..
So..why am I still at a dealer? haha...not for too long,I will be going the independent route myself..
its a shame to see benz go down the tubes like they have in service,they really are putting out alot of over enginered cars and full of cheap plastic crap..