B Service Rip Off - Page 16 - Mercedes-Benz Forum

LinkBack Thread Tools Display Modes
post #151 of 295 (permalink) Old 11-28-2007, 11:05 PM
BenzWorld Elite
Date registered: Feb 2006
Vehicle: 1999 ML320
Location: Ratville
Posts: 24,029
Mentioned: 1 Post(s)
Quoted: 310 Post(s)
Originally Posted by torontomichael View Post
Picture this; Option #1. MB for sale, records proving all service done by MB.
Option #2. MB for sale, records proving most service done by owner

Going the DIY route is fine as a matter of personal choice.And I would add it's the DIY guys who share their knowledge & help the rest of us. But in the end I believe the majority will buy the the Option #1 MB
The difference would be minimal compared to the amount of
depreciation and would not cover the extra expenses spent on
dealer maintenance. That's the real issue.
Any dealers here (torontomichael ?) , would you pay more for
trade in #1 vs #2 and
how much more as a percentage of the maintenance that
is done ?
mlfun is offline  
Sponsored Links
post #152 of 295 (permalink) Old 11-29-2007, 06:28 AM
BenzWorld Elite
DEVOURS's Avatar
Date registered: Dec 2006
Vehicle: 2006 B 200 & Audi A6..
Location: Lake in the woods... Canada
Posts: 5,774
Mentioned: 3 Post(s)
Quoted: 78 Post(s)
The prices quoted for A & B are reasonable in CA. And having a dealer maintained service booklet is by far the best for re-sale.
I paid $370 CDN for Service B and nothing was changed or added to my car.
They didn't change the oil, no lube, no filters & no brake fluid change!! NOTHING...
If you add the oil, filters & brake fluid to that bill, it would be scary!!
I had done everything and they simply looked around and I got my stamp after paying.
In Canada, most are rip-off artists.
DEVOURS is offline  
post #153 of 295 (permalink) Old 11-29-2007, 07:28 AM
BenzWorld Elite
Date registered: Jan 2004
Vehicle: 1959 220S cabriolet, 1983 240D original owner, 1999 E300 turbo diesel, 1988 560SL, 2003 SLK320
Location: Ocean Isle Beach, NC
Posts: 3,467
Mentioned: 0 Post(s)
Quoted: 30 Post(s)
Well, I certainly could be mistaken, but when/if I ever decide to sell and a prospective buyer sees my Word document detailing the date and mileage and description of every little thing I ever did to the car, sees the Mercedes check sheets with my notes for every A and B service that I did myself and then sees my log book of every gallon of fuel and every mpg calculation, I would tend to think that he/she would be at least as impressed as seeing stamps in the back of the book. In addition, I typically only use OE or OEM parts. I personally believe that by servicing my car myself, it gets better and more thorough attention that if I took it to the dealer.
sokoloff is offline  
post #154 of 295 (permalink) Old 11-29-2007, 08:29 AM
BenzWorld Elite
Kobus's Avatar
Date registered: Apr 2007
Vehicle: 2001 SLK 320(199K Miles), 2002 E320 Special Edition(172K Miles)
Location: South Bay Area,L.A., CA
Posts: 3,326
Mentioned: 0 Post(s)
Quoted: 1 Post(s)
Originally Posted by rmeneses View Post
1. AC Compressor and dryer

2. Tie Rod Ends

3. Ball Joints

3. CD Changer

4. Radio Head Unit

5. All Spark Plug Wires

6. Voltage Regulator

7. Repair Rear Differential oil leak, involved replacing the oil level sensor and
sending unit.

8. Alternator Replaced

9. Outside Temperature Gauge

10. Motor Mounts Replaced twice

This doesn't include the parts I replaced out of pocket, vanity mirror covers, roof rail clips, the plastic cover at the base of the windshield because the rubber rotted off (this car is garaged), the $7.54 LIGHT BULB for the clock and the $129.00 to replace it...

So yes, the extended warranty has paid for itself maybe more than twice. Sure there is some knowledge going in that MB's are expensive to own, I knew that going into it, and we are prepared to pay the dealer's outrageous prices, but what I cannot forgive is how many failures the car has had considering they are so "technologically advanced" and "over-engineered" and built with only the "best" components.

Jayhawk, you do come across as an MB shill (no offense intended, just look at your posts, seems as though MBNA is paying you) no need to call anyone an A$$hole just because they disagree with you. I really miss our old 1993 190E, this car was NEVER in the shop, we went to a C230 and things crapped out left and right, we get a 2002 E320 and this car has been in and out of the shop like nobody's business. I tried to give MB another chance but they are not the car they used to be. This will probably be the last MB we own, one because I am very disappointed in the reliability, and two, that three pointed star on the hood is not worth the headache.
rmeneses, maybe you've left out an important point on the problems with your E320 - you've bought the car used. Or could it maybe that you've bought the car ABused?? I've had 2 190E's, 1 C180 and currently an SLK and and E320, and I've had no problems with any of them.
Maybe it's because I normally do all work myself on the cars (but Jayhawk, nothing has blown up so far, even after 226,00 miles on the 190E before written off in a rear-end on the freeway). I've got nothing against people using the dealers for work. I'm just don't feel that it is worth the money. With the money I saved, I bought the necessary diagnostic software and tools, and since the Mercedes is such an easy and nice car to work on, I enjoy doing it myself.
Regarding quality, I've had no problems either. Personally I feel that the paintwork, internal finish and durability on the E320 is the best of all the Benzes I had so far. But I'll probably have to see, since it's only got 93,000 miles on it so far.
Kobus is offline  
post #155 of 295 (permalink) Old 11-29-2007, 10:06 AM
BenzWorld Member
Date registered: Nov 2007
Vehicle: 2004 CLK500
Location: D.C. area
Posts: 310
Mentioned: 0 Post(s)
Quoted: 11 Post(s)
I just had my service B done with other warrenty as well. Service B $675 alone. Good thing my warrenty covered it.
amusa is offline  
post #156 of 295 (permalink) Old 01-01-2008, 01:03 PM
BenzWorld Junior Member
Date registered: Feb 2006
Posts: 27
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
Send a message via AIM to nrkmann Send a message via Yahoo to nrkmann
Service Rep without a clue

I hate it when the dealership does not have knowledgeable service reps. After the cute bit-- lied to me*, I went right to the dealership manager and raised hell. Told him if I ever got her again I would go to one of the two very good independents in town.I have not seen her at the dealership since and the service reps know that I know the answer before I ask.

*Had an oil change in my 300SDL and it was 1/2 quart low. When I questioned it she told me that was the way Mercedes said to do it because of oil expansion. I called BS, that it was the difference between eight liters and eight quarts and to fill it up. They did at no additional charge.

nrkmann is offline  
post #157 of 295 (permalink) Old 01-01-2008, 02:38 PM
BenzWorld Junior Member
Date registered: Aug 2006
Posts: 40
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
That's actually not that bad. I'v eheard of stories where they charge twice that....
RomanK is offline  
post #158 of 295 (permalink) Old 09-15-2008, 05:05 PM
BenzWorld Newbie
Date registered: Sep 2008
Vehicle: 2005 C230 Kompressor
Posts: 2
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
Originally Posted by Jayhawk View Post
I've never paid that little for any service. I'd say you got off cheap! Even for an A service they have to check and test dozens and dozens of systems in your car. MB labor costs are higher than many others because their service technicians are required to have much more training and formal education than other's "mechanics."

Welcome to the board!

I recently had my "A" service completed for under a $100 (oil change not included). The services are just a scam they have to make money, there is a reason why maintenance is no longer included while vehicle is under warranty. BirdBoy I wouldn't brag about getting screwed by the dealer, you show people you have money by simply driving a Merecedes.
begbpc is offline  
post #159 of 295 (permalink) Old 09-15-2008, 05:46 PM
Lifetime Premium Member
MB-SV's Avatar
Date registered: Nov 2007
Location: overlooking Silicon Valley
Posts: 7,260
Mentioned: 0 Post(s)
Quoted: 77 Post(s)
Lifetime Premium Member
Have the prices doubled since this thread was originally started?


2013 Mercedes C250 Sport package PLUS steel gray metallic/black
2007 Lexus IS350 Sport package smoky granite mica/gray (+F-Sport, etc.)
2010 Honda Civic GX (CNG) white/tan
MB-SV is offline  
post #160 of 295 (permalink) Old 09-16-2008, 09:14 AM
BenzWorld Member
Date registered: Sep 2007
Posts: 101
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
Originally Posted by joef View Post
I took my 99 ML430 in for the B service about 2 months. They nailed me about the same $280'ish bill plus told me that my spare needed a valve stem replaced. Then they hit me for another $90 to do that, and a friend of mine has a rim & tire shop who would have done it for free.
I don't feel sorry for dealerships when they get bashed.
Did you give them the permission to replace the valve stem?

I make sure that when I drop of any car for service we agree what is to be done and that I must give my permission for any recommended extra items. I ask for failed parts for the most part. I think this sends a message and I become a slightly harder target for the few service departments that would rip people off. Most dishonest people look for those who they feel are easy.

I don't think you got ripped off by the dealer.

I think everything is going up except wage/salary unless you're a banker or CEO. That is a rip off.

First MB a 75 240D
7th MB a 99 SL500
Current an 08 ML 320
Also a 2011 BMW 328i manual
ScruffyMB is offline  
Sponsored Links

  Mercedes-Benz Forum > General Mercedes-Benz Forums > General Mercedes-Benz

Quick Reply

Register Now

In order to be able to post messages on the Mercedes-Benz Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Please enter a password for your user account. Note that passwords are case-sensitive.


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:


  • Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
    Thread Tools
    Show Printable Version Show Printable Version
    Email this Page Email this Page
    Display Modes
    Linear Mode Linear Mode

    Similar Threads
    Topic Author Forum Replies Last Post
    Service A and Service B both = Rip off??? TresX C208/A208 CLK-Class 4 10-06-2010 04:46 PM
    Gonna rip the service advisor Monday CP1 R171 SLK-Class 4 07-18-2005 12:56 PM
    Service A and Service B both = Rip off??? TresX C208/A208 CLK-Class 0 05-25-2003 08:53 PM
    OT: Did my service advisor rip me off? (long) APD R170 SLK-Class 10 07-23-2002 12:41 PM
    ML Maintenance requirements-- Is B-Service a rip off? ... JPinTO W163 M-Class 18 02-14-2002 04:41 PM

    Posting Rules  
    You may post new threads
    You may post replies
    You may not post attachments
    You may not edit your posts

    BB code is On
    Smilies are On
    [IMG] code is On
    HTML code is Off
    Trackbacks are On
    Pingbacks are On
    Refbacks are On


    Title goes here

    video goes here
    description goes here. Read Full Story
    For the best viewing experience please update your browser to Google Chrome