Date registered: Aug 2006
Vehicle: PM me to Join the Expat Muslims for Obama Club........
Location: Jakarta, Indonesia
Mentioned: 0 Post(s)
Quoted: 3 Post(s)
On other forums some have asked me to post the complete story, here it is
I went to the delaership on Fatmawati, they actually ignored me and said they would have someone call as their sales were all "out". I never had a return call.
I went to the dealership on Mampang where 2 old women about 50 years old were sitting and looking at each other like "what do we do now" when I and my Indonesian wife walked through the door. I asked regarding a SLK, they said "no stock" and went back to where they were sitting. I asked to see the sales guys and the Sales manager had just left for the day, this was at 16:30 or 4:30pm.
I called the dealership on Sudirman at 11:55am and asked to speak to the sales manager, the receptionist put me on hold and 5 minutes later the phone went dead. I called back (by now it is 1 minute after 12) and the security answers I assume because the receptionist has gone on her lunch break and then all the security said was "No English" and hung up. I called back and the same happened, he hung up.
I then called Mercedes Indonesia (Daimler Chrysler) and I got through to the Director of Sales, his name is John George Macloed Good, now with a 10 dollar name like tha you would expect service but all he did was pay me lip service and make a recommendation to talk to Hartono motors in Daan Mogot. I went over there and talked to the girl at the sales desk, she said they had no SLK's in stock and then when I suggeted maybe I would be better off buying it from the gray market dealers (unofficial importers for overseas car and not supported by Mercedes Indonesia) she agreed with me. Then I asked to see the Sales manager, finally after waiting some woman showed up, her attitude was very arrogant and she had a take it or leave it attitude. I asked why all the Mercedes that are sold officially by Mercedes Indonesia dealers have no real options in them and she actally said that Indonesian consumers are not sophiscated enough to use those options. I then took her own brochure of the SLK with the "Indonesian standard" of options and asked why in Indonesia (a country where the average temp in Jakarta is 34C during the day and not lower than 24C at night) would they have as standard a heated rear window? She said she could not answer, I then said it was unusual for a Sales Manager not to be able to answer such a question and she responded in a talking down tone that she was not the Sales Manager she was the Operations Director. We waited for appx. 10 minutes for someone to answer the heated window question and becuase I was already offended at the way she talked so racist about the sophistication of the Indonesian consumer and her inabiliy to answer my question I left.
I then called the Mercedes Indonesia, Director of Sales, John George Macloed Good again to relate to him what I have put up with with his Indonesian sales staff and he was not in. I left a message, he did not call back, I again called the following day and left another message and again he did not call back. I then wrote an email to him and is assistant, her name is Lisa Wijaja and I did not hear from either one of them for a few days. I then called Lisa WIjaja and talked to her last week, on Thursday. I made it known I was not happy that Mercedes Indonesia, Director of Sales, John George Macloed Good, could not get off his LAZY ass and call back especially since I was always told he was at the factory (seems they have had some "internal issues" and the Securities Exchange Commision out of New York has requested they do some auditing of the Indonesian Mercedes Indonesia office which has resulted in 1 gentleman with Mercedes Indonesia already taking "early retirement". Now the factory is located about 2 hours by car from the head office and a man like John George Macloed Good would most surely have a company furnished driver to drive him around Jakarta so all he would have to do is call me back on his trip from the office to the factory or on his trip from the factory to home but this guy is just to lazy to look after a potential customer of a Mercedes car.
When I talked to this Lisa Wijaja, she said that John George Macloed Good was very busy with the Audit team and that sh would sit down and talk to him about my case the following day (last Friday) and whe would respond to my email with a return email on that Friday. I waited 1 week and no response. I then went and looked at some Jaguars and some other cars. I want ot make it known in the Mercedes International community that Mercedes Indonesia does not car for potential customers so how do they expect a customer to buy from them if this is the way they are going to support someone who is thinking about buying a Mercedes here in Indoensia. Oh and just to make it clear, not sure what you pay n the States but they price a SLK 200 on the road (standard configuration no real options) at Indonesian Rupiah 1.028.000.000 which translates in to USD 113.000, yes One Hundred and Thirteen Thousand United States Dollars and selling at that price they do not even want to give proper custonmer service.