Date registered: Jan 2006
Vehicle: 2002 Silver C320, 19x8.5 19x9 , Eibach Pro, K&N, Alpine CD, JL, Zapco
Location: So Cal
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I was told by my service manager that it is in mercedes mission statement to service a mercedes for the life of the vehicle. He said if they will do whatever is necessary to take care of their customers....when I complained about my car, he said that if he couldnt make it right he would go up the chain until someone had the authority to do it. He said in most cases they would repair the car for free, because of the inconvenience....Like I said earlier, my service manager covered all charges, paid for a benz rental with unlimited miles, and covered insurance and did not require me to fill up the tank....I have no complaints.