E350 Transmision - Mercedes-Benz Forum

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post #1 of 2 (permalink) Old 07-22-2006, 03:07 PM Thread Starter
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Angry E350 Transmision

I purchased a new E350 Avante Garde in Australia 14 months ago and 5 minutes after dlivery I noticed a harsh downshifting in the transmission which I reported to the dealer. The car has been in for service 9 times now to try and rectify the problem and I even insisted that they replace the entire transmision (which has not fixed the problem). I have been told that it is a "software problem" not a mechanical problem and that currently there is no fix available. I have threatened legal action trying to get Daimler to take the car back and cancel my finance contract, since the product is faulty with no fix available, but no one wants to deal with it! Having purchased 4 Mercedes over the past 4 years, I would have expected more from Daimler. The after service customer relations in my case has been absolutely disgraceful.
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post #2 of 2 (permalink) Old 07-23-2006, 12:11 AM
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Have you looked at the W211 forum, they have a lot of 7G-tronic info (I assume your car has a 7G-tronic box). I don't have one but I've understood from the forum that some get fixed with a SW update, some need the valve system replaced, perhaps something else. Should find a lot more info if you browse this forum (also references to TSBs).

Is it downshifting generally or between specific gears. I thought the 7G issue was more on upshifting at first/second gear, better check the old posts though.
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