Horryfing experience with E-Class - Page 2 - Mercedes-Benz Forum

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post #11 of 13 (permalink) Old 04-14-2006, 04:01 PM Thread Starter
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RE: Horryfing experience with E-Class

I went to the dealership and saw the file on my car..theres a document in it that states that the brake pads need replacement...I was never shown that document...I was given an after service invoice cleary stating that everythings fine with the car...This is so much negligence by these people
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post #12 of 13 (permalink) Old 04-15-2006, 04:48 AM
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RE: Horryfing experience with E-Class

I think it's important to be clear on one thing when you aquire a Benz. The organization is very arrogant and unwilling to discuss anything technical. From tip to toe. Of course, in a sales situation they'll schmack all kinds of "ETS, DVD, BAS, und etwas" in your face, but the stuff you want to discuss after buying and using it is taboo.

Once upon a time, I bought my first Benz used, and took it to the dealer with the shining star for service. I was shocked to find that they viewed me like mold under your shoe. So the last time I delivered one of my cars to a dealer was in 1978.

One should think, that if any information is present concerning defective components, it would also be in the dealers interest to pass that on. Before you pay and pick up, at the very least so they can squeeze some more money out of you. If that information surfaces after the customer accident, well.....[xx(]

I agree with the above post pointing to a BAS/ABS failure being a lot more likely cause then worn/defective pads. This is of course based on a stomach feeling, not facts. I have seen pads so out of this world, but still giving "adequate" braking power. Most modern cars with ABS feel horrible to brake down from higher speeds, when you're used to the comfort of BAS/ABS. Specially if it's slippery.

You are up against a very rigid cemented system that "haf our vay to diel vith ze ztuff", so act accordingly. Even if you should manage to get in tuoch with the brass, don't expect any mercy.



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post #13 of 13 (permalink) Old 04-17-2006, 05:56 AM
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RE: Horryfing experience with E-Class

I recommend shaking them to get the starch out. Any contacts to a national newspaper? My Father once put a halfpage announcement into the newspaper, got all the permits, invited the press and was going to have a car he was not satisfied with, publicly crushed by a bulldozer. This was in Germany. The manufacturer quickly gave him a new car. Horst K
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