Mercedes Owner Upset - Mercedes-Benz Forum

 
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post #1 of 5 (permalink) Old 02-09-2006, 06:25 PM Thread Starter
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Mercedes Owner Upset

Expired warranty triggers alleged threats


A 42-year-old Liliha man was arrested yesterday after he allegedly threatened a service representative at a car dealership with a gun after being told his car's warranty had expired and he would have to pay for repairs to the car out of his own pocket.
According to police, the car owner became angry and agitated after the service representative for the Mercedes dealer on Kapi'olani Boulevard told him his car was no longer under warranty.

Police were told that the customer began to argue with the service representative and pulled out what appeared to be a handgun and threatened to harm the service representative about 3:30 p.m. The irate customer also shoved a second dealer employee who came to the aid of the first employee, police said.

The angry customer left the dealership before police arrived but was located a short time later and arrested at the corner of Pauahi and Maunakea streets in downtown Honolulu for suspicion of carrying a handgun in public, first-degree terroristic threatening and harassment.

http://the.honoluluadvertiser.com/ar.../br/br04p.html

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post #2 of 5 (permalink) Old 02-09-2006, 06:26 PM
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RE: Mercedes Owner Upset

Isn't there only one MB dealer on all of Hawaii? Or is that just a false rumor?

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post #3 of 5 (permalink) Old 02-09-2006, 06:28 PM Thread Starter
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RE: Mercedes Owner Upset

There is a dealer on Maui. However, it is the same owner (Fletcher Jones).

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post #4 of 5 (permalink) Old 02-09-2006, 08:24 PM
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RE: Mercedes Owner Upset

CA dealers charge $120/HR and from what I know, Hawaii is much more expensive.
I can see a reason why somebody could get upset in the situation.
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post #5 of 5 (permalink) Old 02-09-2006, 08:29 PM
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RE: Mercedes Owner Upset

When you combine some people's sense of entitlement with the indifferent quality of new Mercedes, you're gonna end up with an explosion now and then.

I bet this isn't the last of its kind...

File the story under the continuing thread titled "What's it going to take to get DCAG management's attention?"

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