BenzWorld Junior Member
Date registered: Nov 2005
Vehicle: 2010 C300 Sport
Location: New York
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
RE: Scheduled Maintenance
This is the response I received back from the Mercedes Benz main office:
"Thank you for your recent internet, and we appreciate your patronage of our product.
We have carefully reviewed the maintenance services and customer care initiatives we provide to our customers. After we began offering Mercedes Maintenance Commitment in model year 2000, to complement our Flexible Service System, we began receiving complaints from customers indicating that the program was creating confusion in terms of what was covered and when. The program covered basic maintenance items such as oil and filter changes, cabin dust filter and engine air filter elements and miscellaneous system checks. As you know, customers still had to pay for remaining maintenance costs, including more significant costs for wear items, which sometimes caused unanticipated customer confusion and consternation.
After monitoring this over time, we decided to start over from scratch based on the input we received from owners. We decided, as of Model Year 2005, to reinstitute fixed service intervals so that our customers' cars could be serviced at a more regular and predictable schedule. We will provide what we call The Service Welcome, consisting of a First Visit between 1,000 and 3,000 miles for a vehicle diagnostic check, introduction to service personnel, as well as a scheduled tire rotation at up to around 6,500 miles (a service not typically covered under "included maintenance" programs, but one which our customers indicated would be helpful) are covered with the purchase of the vehicle. (For vehicles with staggered-width tires, the initial rotation is replaced by a tire inflation check and tire inspection.) We think that this new initiative will better meet the needs of the majority of our owners in ways that are meaningful to them.
We do appreciate your taking the time to express your comments, and do trust you will remain a member of the Mercedes-Benz family. If we can be of any further assistance, please feel free to call us at 1-800-FOR-MERCedes (1-800-367-6372)."
My opinion, complete B.S.