Is Mercedes HQ selfish about old tech info? - Mercedes-Benz Forum

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post #1 of 4 (permalink) Old 01-18-2006, 12:26 PM
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Is Mercedes HQ selfish about old tech info?

I've had a few problems, of the fuel injection kind with my 87 300SL. Because it's a grey import here in Australia mercedes are not very helpful. The engine is a basic 3lt I6 the same as in say a 300E. The first time I went to see about a service at MB the response was "We don't really work in grey imports". Then I find after getting some work done at an "indie" MB mechanic, that he has trouble getting all the correct test procedures from MB, because they don't release the information out to the general public or even the motor trades. My view is, Why not at least make the genuine MB manuals and tech info avaliable? In book or on-line, at least on cars that are 10-15 yrs or more old. I would have no problem paying for the info, but I would like genuine MB service info. If old cars, most of which are classic, can be maintained they retain value. If they have value, people who bought them say as new cars can sell or trade them for the new models that MB want to sell. I know if I had the cash, I would buy a new SL500 or E55. Now I am starting to think, with no MB support the newer high-tech models are too risky to purchase and maintain while the MB policy of selfishly holding the information remains.
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post #2 of 4 (permalink) Old 01-19-2006, 06:58 PM
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RE: Is Mercedes HQ selfish about old tech info?

Not sure about Australia but MBUSA sells service manual on CD-ROM or you can access (subscription fee required) the WIS (Workshop Information System) online at

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post #3 of 4 (permalink) Old 01-20-2006, 03:04 AM
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RE: Is Mercedes HQ selfish about old tech info?

In the UK they're very good.
My local dealer will print out any exploded parts diagrams they have for free, and the main Tech centre once faxed me the procedure for replacing the rear wheel bearing on my '61 220.

- Jason

'61 Mercedes 220SEb coupe
'64 Land Rover IIa
'83 Mercedes 500SL
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post #4 of 4 (permalink) Old 01-20-2006, 04:54 AM
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RE: Is Mercedes HQ selfish about old tech info?

Were the cars they helped you with grey imports? It seems here over the counter staff a dealers don't want to know about 300SLs. I've started asking questions about my car as a 300E. It's the only way to stop the door closing in your face.
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