Date registered: Aug 2005
Vehicle: 1985 300 SD
Location: Houston, Texas & Temple, Texas
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
RE: How do you deal with gruff salespeople?
Obviously, there are many ways that you can take to deal with rude, surly and gruff salespeople. As a last resort, I will go straight to the manager. He/she is trained to pretend to be concerned with your problem. Rarely, is he. If you are about to don fatigues and an arsenal to get revenge then breathe deeply and write the c.e.o. a letter with cc. to the mgr.
But you are there to get something from the store and that doesn't include insults and to be treated as a second-class citized. So, what I usually do is to make direct eye contact and in a firm voice, I ask them if I did something to upset them that is causing them to be rude. Now, you can guess whether I really care as I have not done anything other than be there. A lot of folk shrink from being direct. Anyway, the blackguard will usually snap out of his self-induced coma and habit of rude behavior and realize that he now must explain his actions. If he doesn't and ignores you, ask again only this time quite a bit louder and if he responds with something such as "you don't have to shout" you then, say, apparently I do because you either didn't hear me the first time or you chose to ignore me so I thought I would speak louder to ensure that you really could hear me.
If he/she becomes combative with you for being direct when asking if you did something to upset him, simply say: " I really didn't come here to fight. I came here to give your company some money and in turn, I wanted such and such.
Now, by this time, he knows that he is not bullying a shrinking violet. No, sir! He is being directly challenged to explain his actions and in almost all cases, he will suddenly become deumure and will try to assuage your feelings and atone for his transgressions.
All of the above verbosity is to simply whack the s.o.b. upside the head with a two by four of words to get his attention and break the tape that he is playing in his head.
QUOTE]Rollingstone - 12/13/2005 11:04 AM
I just wondered how you folks deal with impolite, or impatient, sales/service staff [}:)]. Yesterday, I went to my local car service chain (part of a big group) to ask about ATF change prices. I get this gruff attitude quite often [:(!]. Do you ever show your displeasure about not being talked to politely, or stay thick-skinned and ignore it?
I know sales/service staff are humans too, and have off-days, but when one is a prospective customer, one expects respect from behind the counter. Or am I asking for too much? (One instance of angry/irritable staff is banging hard on the keyboard of their PCs when checking prices one is asking about, and it maddens me, I have to admit.)
What are your thoughts? Any anecdotes?
-- RS [B)][/QUOTE]