How do you deal with gruff salespeople? - Page 3 - Mercedes-Benz Forum

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post #21 of 34 (permalink) Old 01-22-2006, 09:07 PM
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RE: How do you deal with gruff salespeople?

[QUOTE]lkchris - 1/22/2006 10:57 PM

Quote:
My thoughts are you'll get what you deserve taking a Mercedes to such a place.

Mercedes should be serviced by Mercedes specialists.

I'd bet 50-50 your "chain" store doesn't know a Merc torque converter can be drained and/or they'll try to sell you a flush.
While not exactly the salespersons of the dealership, I have found more problems with the Mercedes specialists than with the independent shops regarding poor performance, quality of work and attitude. Currently I have an extremely good dealer in Lexington but in past cities I have lived, they have fallen far short of the indys in all categories so I am not so sure you get what you deserve when you go the the specialists, if they are the main line dealers.

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post #22 of 34 (permalink) Old 01-23-2006, 12:46 PM
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RE: How do you deal with gruff salespeople?

Every dealership has their share of arseholes and awesome sales consultants. I myself am 23 years old and I was selected from over 7000 applicants to doin the Elite Sales Consultant program through Mercedes-Benz Corporate. They taught us how huge customer service is and I agree 100%. They also taught us the bad habits old salesmen have and how horrible they are for the most part. If you get to a dealership and you don't like your sales person, ask to speak to a manager and ask him to recommend his nicest sales person. Youd be amazed at the service I provide my clients compared with the "veterans." I even write thank you notes, send them mercedes key chains, etc. Some of my better clients I really enjoy, I send them basketball/hockey tickets!

Sebastian Wolski

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post #23 of 34 (permalink) Old 01-23-2006, 04:19 PM
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RE: How do you deal with gruff salespeople?

Good companies will invest in customer service training for their employees to avoid this. We jsut went through "pickle" training.

Customer goes into a family ice cream/restaurant store and orders lunch. The customer loves the pickles the restaurant has and asks the waitress if she can have extra pickles on the side. The waitress says, sure, that will be 75 cents extra.

The woman wrote the owner of the store complaining that she will not shop at the restaurant because of the service. All she wanted was an extra pickle.

The owner pulled everyone together and said if a customer wants a pickle, GIVE EM THE PICKLE!! He parlayed that anecdote into a multi-million dollar world wide speaking tour and customer service business.

http://www.giveemthepickle.com/ Now when I receive bad service I send this link to the business that needs it.
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post #24 of 34 (permalink) Old 01-23-2006, 04:19 PM
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RE: How do you deal with gruff salespeople?

Good companies will invest in customer service training for their employees to avoid this. We jsut went through "pickle" training.

Customer goes into a family ice cream/restaurant store and orders lunch. The customer loves the pickles the restaurant has and asks the waitress if she can have extra pickles on the side. The waitress says, sure, that will be 75 cents extra.

The woman wrote the owner of the store complaining that she will not shop at the restaurant because of the service. All she wanted was an extra pickle.

The owner pulled everyone together and said if a customer wants a pickle, GIVE EM THE PICKLE!! He parlayed that anecdote into a multi-million dollar world wide speaking tour and customer service business.

http://www.giveemthepickle.com/ Now when I receive bad service I send this link to the business that needs it.
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post #25 of 34 (permalink) Old 01-23-2006, 06:12 PM
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RE: How do you deal with gruff salespeople?

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Rollingstone - 12/13/2005 9:04 AM

I just wondered how you folks deal with impolite, or impatient, sales/service staff [}:)]. Yesterday, I went to my local car service chain (part of a big group) to ask about ATF change prices. I get this gruff attitude quite often [:(!]. Do you ever show your displeasure about not being talked to politely, or stay thick-skinned and ignore it?

I know sales/service staff are humans too, and have off-days, but when one is a prospective customer, one expects respect from behind the counter. Or am I asking for too much? (One instance of angry/irritable staff is banging hard on the keyboard of their PCs when checking prices one is asking about, and it maddens me, I have to admit.)

What are your thoughts? Any anecdotes?

-- RS [B)]
It's simple. Ask for somebody else or take your business elsewhere. You could take other's advice and declare war - acting like THEIR customer service set you back a decade in quality of life. But why? To me, I'd rather give someone else my $ and watch them slowly wither away.

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post #26 of 34 (permalink) Old 03-25-2006, 03:34 PM
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RE: How do you deal with gruff salespeople?

Hit them with the butt of your gun !!! , and then shout alot . Never fails to work .
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post #27 of 34 (permalink) Old 03-26-2006, 07:35 AM
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RE: How do you deal with gruff salespeople?

California MB guy, now you that YOU are nice to us, tell your boss to tell the designers that the customers now demand simpler, more reliable cars. A sexy sheet metal exterior, a better suspension, more powerful engine, doesnt have to mean a transporter with everything-controlled-by-computors-that can go wrong, go wrong, go wrong. I have had exemplary service from the sales guys in Switzerland, but that doesnt mean I will buy a new MB..yet.
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post #28 of 34 (permalink) Old 03-26-2006, 08:30 AM
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RE: How do you deal with gruff salespeople?

Quote:
ThomasT - 3/26/2006 6:35 AM

California MB guy, now you that YOU are nice to us, tell your boss to tell the designers that the customers now demand simpler, more reliable cars. A sexy sheet metal exterior, a better suspension, more powerful engine, doesnt have to mean a transporter with everything-controlled-by-computors-that can go wrong, go wrong, go wrong. I have had exemplary service from the sales guys in Switzerland, but that doesnt mean I will buy a new MB..yet.

You forgot to add, that 50 MPG on AMG models would be nice [8D]
Lately more and more US telephone customer service is transfered to India.
Those people sometimes actually annoy me with their politeness. You don't hear "I apologize for your inconvenience" every other sentence in US. [:(]
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post #29 of 34 (permalink) Old 03-26-2006, 01:13 PM
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RE: How do you deal with gruff salespeople?

it depends on my mood.It is better to remain calm, instead of going crazy, because you'll regret it afterwards.But if there is no option I also ask to speak with the general manager, or the sales director.

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post #30 of 34 (permalink) Old 03-26-2006, 01:42 PM
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RE: How do you deal with gruff salespeople?

What you mean by gruff salespeople?
White shirt, tie and bad attitude?







something like this?
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