How do you deal with gruff salespeople? - Page 2 - Mercedes-Benz Forum

LinkBack Thread Tools Display Modes
post #11 of 34 (permalink) Old 12-16-2005, 04:14 AM
BenzWorld Member
Gareth Coe's Avatar
Date registered: Oct 2005
Vehicle: 404S
Posts: 375
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
RE: How do you deal with gruff salespeople?

Happy Yule to you too [:)]
You got lots of snow in Finland?

Gareth Coe is offline  
Sponsored Links
post #12 of 34 (permalink) Old 12-16-2005, 05:28 AM
BenzWorld Elite
Michael Pillay's Avatar
Date registered: Oct 2003
Vehicle: 500SE AMG, E350 4matic, GL 450
Location: Michigan
Posts: 5,272
Mentioned: 0 Post(s)
Quoted: 78 Post(s)
RE: How do you deal with gruff salespeople?

Dont do business with them and make sure they know it. Also inform your friends and family. Hopefully they will not give them any money either.

Michael Pillay is offline  
post #13 of 34 (permalink) Old 12-16-2005, 07:38 AM Thread Starter
BenzWorld Veteran
Date registered: Apr 2005
Vehicle: 500 SE (1989), 304,000 km.
Location: Finland
Posts: 659
Mentioned: 3 Post(s)
Quoted: 0 Post(s)
(Thread Starter)
RE: How do you deal with gruff salespeople?

Gareth Coe - 12/16/2005 2:14 PM

Happy Yule to you too [:)]
You got lots of snow in Finland?

Yes, the snow hit here 3 weeks ago with a vengeance. Here, in central Finland, the white stuff is everywhere. (The snow will stay thick on the ground until March.) Weather-wise, -5 celsius, typical for this time of year. Up in Lappland, in northern Finland, it's around -15 and climbing to around -20 in a day, and much more snow there for Santa and his reindeers [:D].

Take care, and Happy New Year '06 to ya too!

-- RS [8D]
Rollingstone is offline  
post #14 of 34 (permalink) Old 12-16-2005, 03:58 PM
slightly creased
420 SE's Avatar
Date registered: Sep 2005
Vehicle: 1988 420 SE; 2008 ML 500
Location: Gold Coast, QLD, AUS & Doha, Qatar
Posts: 16,146
Mentioned: 1 Post(s)
Quoted: 124 Post(s)
Lifetime Premium Member
RE: How do you deal with gruff salespeople?

Theres some old research somewhere that showed people who were unhappy with a business told twelve others about how bad it is, people who were happy only told three.

It's your money, I agree either walk (and tell them you're walking) or take it higher up the food chain.

And don't forget to tell others about the bad/good service.

My local MB dealer is a complete waste of space. A couple of years ago I went to buy my wife a new C class, asked them to do a valuation (for trade in) on her old C (which was not a very good car), they never got back to me - I went and bought her a Jaguar - then wrote and told them (wrote to the Dealer Principle, with a copy to MB Aus.).

Got a grovelly letter back and strangly yearly follow up to see if we want to come back to MB.

I still go down to MB Brisbane for any MB business now even though it is 1 1/2 hours away.

Hope everyone enjoys the silly season and has a great 2006.




beware of fundamentalists

420 SE is offline  
post #15 of 34 (permalink) Old 12-17-2005, 03:47 PM
BenzWorld Member
tonylinc's Avatar
Date registered: Oct 2005
Vehicle: 1955 300SL, 1999 SL600, 2011 C55 AMG, 1990 500SL, 1993 500SE
Location: America the Beautiful
Posts: 323
Mentioned: 0 Post(s)
Quoted: 10 Post(s)
RE: How do you deal with gruff salespeople?

I vote with my money, by taking my business elsewhere. I also find their boss and let them know that I am doing so, and why. When they see me leave, they see money walking out their door never to return. AND, if I get any disrespect whatsoever on my way out the door, I pay them a return visit. [8][8][8][8][8][8][8][8][8][8][8][8][8][8][8][8][8][8][8][8]

Please don't spill Champagne in the Mercedes.
tonylinc is offline  
post #16 of 34 (permalink) Old 12-17-2005, 04:26 PM
BenzWorld Member
Date registered: Aug 2005
Vehicle: 1985 300 SD
Location: Houston, Texas & Temple, Texas
Posts: 290
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
RE: How do you deal with gruff salespeople?

Unfortunately, I don't believe they think that at all. Especially, in a large town. I think that they would be more prone to laugh if you let them know that you were walking.

If store personnel treat customers gruffly or rudely, they do so knowing that they can get away with it. Probably, the manager would lend a sympathetic ear but, in all reality, he probably doesn't care either since his employees are acting that way. They know what they can get away with.

If the poor little darlings were to be fired, who cares? Certainly not them as they may want a mini-vacation and then they can just walk down the street and get another job. Who checks references anymore?

Obviously, I am referring to store clerks in retail stores. I am not referring to professional companies who really strive to retain their customers and spend huge amounts on goodwill.

Heck, right here on this board is a tiny company who treats some customers like crap and yet they still get business.

There is always another sucker to walk in after you leave, in many cases.


jbleaux is offline  
post #17 of 34 (permalink) Old 12-18-2005, 12:39 PM
BenzWorld Member
Date registered: Sep 2003
Vehicle: 2016 E400 coupe, 2015 ML350, 1986 560SEC
Location: Yorkville,IL
Posts: 103
Mentioned: 0 Post(s)
Quoted: 3 Post(s)
RE: How do you deal with gruff salespeople?

I do try to give these clowns a piece of my mind. We were looking an S40 for my wife and the salesman wouldn't leave us alone. We finally walked out and the guy gave tis weird kind of laugh.

Speaking of Finland, I've been there maybe 50 times and never had anything but good service. I think my wife owns shares of Stockmanns with the amount of money spent there. I also have a couple of Veho MB licence plates.

Speaking of snow, we've been getting hammered every three days in Chicago since Thanksgiving. My W220 does not like snow so I bought some Blizzaks. Nokians are tough to find and outrageously priced.
wcbaird is offline  
post #18 of 34 (permalink) Old 12-18-2005, 11:08 PM
BenzWorld Junior Member
Date registered: Nov 2005
Vehicle: 2006 SLK55
Location: Mesa AZ
Posts: 19
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
RE: How do you deal with gruff salespeople?

I'm in retail sales. Furniture to be exact. From what I have heard on this board, many of you deserve the treatment you get. One guy called the salesman a clown on his post. Another an oily salesperson. I do incredibly well in my profession. In fact many of you would probably be surprised. Most customers are very nice but there are times when a customer walks through the doors and treats everyone with complete disrespect. I don't know how many times I get a customer that puts their hands out as to stop me from even greeting them. In fact some will mumble just load enough that we are sharks. We are people that make a living and have feelings. Most places require their staff to at least say hi when a customer comes in. You are not the owner of that establishment. You are a guest. Most sales staff are required to at least greet you. Most of you want to be left alone but you sure want a servant there as soon as you have decided. I leave people alone to shop and occasionally touch base to see how they are doing. I rarely have anyone get mad. Once in a while I will get attitude. Many people think of salesman as some kind of lower lifeform but they sure want them there the minute they have a question. Some salespeople are pushy and abusive and if they are the best aproach is to go to another sales person rather than telling on them. The best way to teach a rude salesperson is to buy from one of their collegues. Believe me when you go to a salesman other than the one that greeted you, you are accomplishing way more than telling their manager. Most of the time the manager will be nice to you to your face and then laugh at you behind your back. Always remember that the person trying to help you is just trying to make a living and deserves the same respect that you deserve.
jak112460 is offline  
post #19 of 34 (permalink) Old 01-22-2006, 04:26 PM
BenzWorld Newbie
Date registered: Jan 2006
Posts: 1
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
RE: How do you deal with gruff salespeople?

Let EVERYONE know, good AND bad.
JAdmiral is offline  
post #20 of 34 (permalink) Old 01-22-2006, 07:57 PM
BenzWorld Elite
Date registered: May 2005
Vehicle: '07 GL320CDI
Location: Albuquerque
Posts: 5,070
Mentioned: 0 Post(s)
Quoted: 1 Post(s)
RE: How do you deal with gruff salespeople?

Rollingstone - 12/13/2005 12:04 PM
Yesterday, I went to my local car service chain (part of a big group)
My thoughts are you'll get what you deserve taking a Mercedes to such a place.

Mercedes should be serviced by Mercedes specialists.

I'd bet 50-50 your "chain" store doesn't know a Merc torque converter can be drained and/or they'll try to sell you a flush.

Kent Christensen
'07 GL320CDI
lkchris is offline  
Sponsored Links

  Mercedes-Benz Forum > General Mercedes-Benz Forums > General Mercedes-Benz

Quick Reply

Register Now

In order to be able to post messages on the Mercedes-Benz Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Please enter a password for your user account. Note that passwords are case-sensitive.


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:


  • Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
    Thread Tools
    Show Printable Version Show Printable Version
    Email this Page Email this Page
    Display Modes
    Linear Mode Linear Mode

    Posting Rules  
    You may post new threads
    You may post replies
    You may not post attachments
    You may not edit your posts

    BB code is On
    Smilies are On
    [IMG] code is On
    HTML code is Off
    Trackbacks are On
    Pingbacks are On
    Refbacks are On


    Title goes here

    video goes here
    description goes here. Read Full Story
    For the best viewing experience please update your browser to Google Chrome