Date registered: Jul 2004
Vehicle: 1987 560SEC Now 145K mi. (Summer 2016)
Location: Boston, MA area
Mentioned: 0 Post(s)
Quoted: 114 Post(s)
RE: Expensive lessons
Were I in your shoes, I'd be upset too: A) with the car & B) with MB Consumer Affairs.
That said, I can see both sides of the story. Mercedes as yet, has not observed your car display the complaint/condition of which you speak, so I can see why they would be reluctant to perform any repairs.
As a former Service Manager of a busy high line import dealership (no, not Mercedes-Benz), it sounds like a communication problem is getting in your way.
It sounds as though the car does have something very wrong with the suspension height control from what you describe. Not something that either you or Mercedes-Benz wants, especially in light of the tarnished image the marque has earned over the last several years.
You know, Video is a very powerful tool. If you had/have a camcorder mounted on a tripod, recording a side view (nearly filling the frame) of the car idling away and all of a sudden the car drops with a BANG!.....
Gee, that would be a tough argument to refute, don't you think?
Were Mercedes Consumer Affairs presented with the body shop repair orders, and the video documentation, I think you'd get not only your car fixed properly (at no charge, of course), but I think you would be happily reimbursed for the two prior incidences as well.
My two cents, MBL
P.S. Welcome to Benzworld! [:)]