RaehZa - 11/17/2005 10:06 PM
I live in Queens NY and we have a Mercedes-Dealer here called "Helms Brothers". Maybe anybody heard about it.... anyways...in that place there are some crazy things going on i must tell you...
First of all, I have a friend of mine whos driving a 1999 E320 with around 150000miles on the Odo. His car is in a almost excellent shape. The only problem he has is the Check Engine light, which happened to come on a few days ago...he made an appointment at Helms Brother and what are they telling him "Sry, but we are not serviceing any MB with 100 000miles or more anymore, new shop policy" WTF?!
Now MY story:
I just purchased a 2002 C320 Sedan for a very good price. 29000miles on it, but has a few problems... the passenger front Seat electronics are not working anymore (Seatcomputer = no good). I took it out on my own (5mins Job). I already ordered a new one. Now I also have a Misfiring engine and the SRS light is on.....the Engine is not shaking much but u can feel it. I used to have a Check Engine light on but it just disappeared... anyways I took the Car to Helms Brothers today to get it checked out...
And what happens? The Service advisor calls me and says "Mr....our Service Manager told me that the Seat computer in your Vehicle is missing and thats why we can't Service your Engine, please pick up your car today". I was stunned cuz i thought "since when has the Seat has anything to do with the Engine?" I mean yes maybe it could have anything to do with the Engine everything on the C class is Fiberoptics BUT i had that problem also when the Seatcomputer was installed! But the real messed up part is that the Service advisor said that they wont service the car EVEN if i put back the seat computer because the car has been "touched" too much. LOL?!
Since when is the MB Dealer allowed to refuse a service? Matter of fact, 2(!) services? I mean is that legal??? Helms Brothers is a licensed MB Dealership and the MB Dealer is the place to go when u have aproblem with ur MB, am i right or wrong?
Guys, what should i do?[:(]
I am sorry to see yet another vendor that is out just for the money simply because of a large customer base. If he doesn't get your money, so what, there are plenty more customers (aka suckers) that will sheepishly turn their wallets over to him.
Vendors that won't return calls, mail or otherwise shun you, are not folks to deal with. Ususally, and I really mean usually, people will perform when all is going right. That is not the way to determine a 'good' vendor. As I said, almost everyone will perform when all is well.
There are at least two ways to tell if the vendor is deserving of your hard earned money: One, is when things go bad or become difficult. If the vendor is surly, churlish or uncommunicative, that is a sign that he will drop you like a hot potato and go on to the sheep who will line his pockets with their dollars. He knows they are out there and will do accept his treatment.
The other way is when things are fine and he/she has your money and doesn't want to be bothered further.
If you accept this without raising hell, you are the reason that the vendor does this. It is your fault as you have trained him that regardless of his actions and demeanor, you or others like you, will still be there and beg the person to take your money.
I believe that you are doing the right thing by illuminating this dealer and warning others.
One of the worst things that folks can do is NOT warn others of bad treatment. That is disingenuous to your fellow man - sort of like not warning a group of skiers when you see an avalanche.