BenzWorld Junior Member
Date registered: Aug 2004
Mentioned: 0 Post(s)
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what's the trick to getting good cust. svc?
my 06 s500 went into dealer to have driver's seat fixed...it is loose and shifts around on cornering. they offered me a Taurus through Enterprise for the day, when I complained about turning in a $100k+ car for a Taurus, they gave me a c240 with coffee stains all over the interior and it smelled.
they did a lot of work,but ultimately the problem remains. i faxed a letter to the service advisor and cc'd Office of Paul Juron @ MBUSA.
what else should i do from here? my main beef is that if they need the car for a few days, i don't want a c240 or Taurus to replace it.