Date registered: Jul 2005
Vehicle: 2001 W220 - S430 (1995 W140 - S420 before that)
Location: Upper Hutt, New Zealand
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
RE: How long do German Star take to answer e-mails?
Hi, thanks for the responses.
I got up earlier today and rang them, and pretty soon discovered the problem.
I have been digitally signing my e-mails for a while now, and German Star have a practice of not opening any e-mail with an attachment - which is how my e-mails present themselves (the digital signature comes as an attachment.)
I have now stopped digitally signing my e-mails, and they got the e-mails and responded within a few hours. I understand that they have now shipped the part to me. It should arrive within a week I'm told.
I'm getting a replacement PSE pump for 1995 S420 - part 140 800 28 48. (This controls things like central locking in my W140 - S420) The German Star price is US$475. I had to pay US$110 as well to get it here to New Zealand.
But that still makes it way cheaper than what my local dealer was going to have to charge me - NZ$1800 which is about US$1270!
kind regards Andrew TD