Date registered: Nov 2004
Vehicle: '06 SLK55
Location: Atlanta, GA
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
RE: So much for that new car smell!
I've been there. (Rear-ended at a stoplight, after I had been sitting still there for a while, no less.)
You didn't say where you are, but of course things may vary depending on country/state.
In my case, the officer who wrote up the accident gave us a report number or something, and I was able to go to the insurance company immediately. I guess they contacted the police later, to get the actual report.
I contacted my own insurance, and they told me I could either work with the other person's insurance co, or they would cover my repairs then deal with the other person's insurance to get back their own expenses. I decided to deal with my own insurance, figuring that they have a little more motivation to keep me happy. (As it turns out, I wasn't very happy with how things turned out, but it would have been even worse if I had been dealing with the other person's insurance.)
IMHO, You should push to get the repairs done at a good shop of your choice, that you trust.
Also ask for a diminshed value settlement. Even if the repairs appear perfect, your car now has an accident record, and that'll affect resale value. If I remember correctly, about 10% of the repair cost might be in the right ballpark for diminished value. If you're on good terms with your local dealer, they might do a quick dimished value estimate for you.