Harmonic Balancer Recall: Key Points - Page 7 - Mercedes-Benz Forum

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post #61 of 117 (permalink) Old 06-06-2006, 09:15 AM
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S550

Hi I am looking for the S550 with the following option
Exterior Color
040 Obsidian Black/
220 Parktronic/
889 Keyless Go /
610 Night view Assist/
881 Electronic Trunk Closer/
218 Dynamic Rear View Monitor /
325 Rear Seat Package: Rear Heated & Act /
432 Drive-Dynamic Multicontour Front Seats /
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post #62 of 117 (permalink) Old 06-09-2006, 07:53 PM
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The recall letter does cover how to receive reimbrusment if you have had the work done. I didn't read the details because I took my ML in to the dealer and they replaced the hb.
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post #63 of 117 (permalink) Old 06-21-2006, 05:37 AM
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Hello,..I just purchased an 99 E320 in GREAT condition until the HB spun off the block. NO collateral damage though.

I was responsible for the $$ of a NEW serpine belt. MB charged me $60

The service from MB was very good to include absorbing the tow charge and rental car
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post #64 of 117 (permalink) Old 07-01-2006, 10:18 PM
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Hi all. I just registered and thought I would weigh in on this subject. A quick way to tell if you have the affected ballancers is to use your hand and check which bolt is holding it on. If you have an internal wrenching,(allen),bolt it is most likely the affected HB.If you have the "normal" external wrenching bolt it was either replaced or not the "bad"part number. NOTE! Wait for the car to cool down before doing this! It will be very hot in there if you have just been driving it.
A note about dealers. Remember that most of the time in a warranty situation, the dealer is limited by Mercedes/Chrysler in what they can or can't do. If MB/C won't pay for something, then either the dealer "eat's" the cost or passes the cost on to you. Chrysler has become somewhat Draconian in their waranty policies. The 1st thing they did after the merger was cut the waranty time guide in half. I am a profesional MB tech at a high profile dealer and I now make half of what I made 4 years ago. We are as frustrated as you by recent changes. If we are inspecting your car during service and see something wrong,(ie. a leak, or a worn bushing, or whatever),we cannot repair it because you did not bring it to our attention. The factory refers to this as "selling waranty" and no longer allows it,as is most american factory's policy. This is how they make a corp profitable for it's shareholders, they cut cost's, and this is the result. So next time your at the dealer remember, in most cases your advisor and his tech's are doing the most that they can under the restrictions that have been placed on them. Sorry for the rant. Drive safe.
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post #65 of 117 (permalink) Old 07-02-2006, 09:17 AM
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Originally Posted by benztoofar
Hi all. I just registered and thought I would weigh in on this subject. A quick way to tell if you have the affected ballancers is to use your hand and check which bolt is holding it on. If you have an internal wrenching,(allen),bolt it is most likely the affected HB.If you have the "normal" external wrenching bolt it was either replaced or not the "bad"part number. NOTE! Wait for the car to cool down before doing this! It will be very hot in there if you have just been driving it.
A note about dealers. Remember that most of the time in a warranty situation, the dealer is limited by Mercedes/Chrysler in what they can or can't do. If MB/C won't pay for something, then either the dealer "eat's" the cost or passes the cost on to you. Chrysler has become somewhat Draconian in their waranty policies. The 1st thing they did after the merger was cut the waranty time guide in half. I am a profesional MB tech at a high profile dealer and I now make half of what I made 4 years ago. We are as frustrated as you by recent changes. If we are inspecting your car during service and see something wrong,(ie. a leak, or a worn bushing, or whatever),we cannot repair it because you did not bring it to our attention. The factory refers to this as "selling waranty" and no longer allows it,as is most american factory's policy. This is how they make a corp profitable for it's shareholders, they cut cost's, and this is the result. So next time your at the dealer remember, in most cases your advisor and his tech's are doing the most that they can under the restrictions that have been placed on them. Sorry for the rant. Drive safe.
Hey thanks! That's good/interesting information--about the HB and D/C restrictions. My dealer techs have been very helpful in the past, but I have noticed that they do not pick up on prospective problems like they used to.

And welcome!
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post #66 of 117 (permalink) Old 07-19-2006, 03:31 PM
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don't mean to sound dumb-but what exactly does a harmonic balancer do?and should i start panicking?
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post #67 of 117 (permalink) Old 07-19-2006, 05:20 PM
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Originally Posted by oolongcolluphid
don't mean to sound dumb-but what exactly does a harmonic balancer do?and should i start panicking?
Please do a search...
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post #68 of 117 (permalink) Old 08-17-2006, 06:46 PM
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Thanks to this Forum

I never received a recall letter so I had no clue about the defective HB. The MB rep said the letter was sent to a wrong address! It broke after 33,000 miles. Luckily I was not stranded on my way to Las Vegas. Thanks to this site I was able to get MB to reimurse the cost ($430) by submitting the receipt to the local dealer. All you need to do is to call Mercedes with your VIN and they will tell you whether your car is coverd.
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post #69 of 117 (permalink) Old 08-17-2006, 08:10 PM
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Originally Posted by yang2828
I never received a recall letter so I had no clue about the defective HB. The MB rep said the letter was sent to a wrong address! It broke after 33,000 miles. Luckily I was not stranded on my way to Las Vegas. Thanks to this site I was able to get MB to reimurse the cost ($430) by submitting the receipt to the local dealer. All you need to do is to call Mercedes with your VIN and they will tell you whether your car is coverd.
Congratulations! And Welcome!!
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post #70 of 117 (permalink) Old 08-17-2006, 09:12 PM
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real money

I had never heard of a harmonic balancer before. When the car started making noises I looked under the hood and saw a rubber belt lying on the pan below. It's always good when you can "see" the problem. I fished it out with a coat hanger and took it to the service station. The mechanic knew right away but he was not able to explain it's function clearly.

I found this site after a while and thanks to Greg, Jayhawk and others I got a real education. Although I still can't figure out how the rubber belt worked itself out from behind the serpentine belt which is in front of it. Neither belt was cut or torn.

Thanks again for clueing me in on the rebate! That's real money.
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