Mercedes chief may drop goal to top quality survey - Mercedes-Benz Forum

 
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post #1 of 8 (permalink) Old 05-06-2005, 08:58 AM Thread Starter
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Mercedes chief may drop goal to top quality survey

Interesting item from Reuters this morning...

Mercedes chief may drop goal to top quality survey
Fri May 6, 2005 08:57 AM ET

BARCELONA, May 6 (Reuters) - DaimlerChrysler (DCXGn.DE: Quote, Profile, Research) is debating whether to abandon its goal to place its Mercedes-Benz brand first in the prestigious J.D. Power and Associates car quality survey, Mercedes chief Eckhard Cordes said on Friday.
"We are carefully analysing whether this is a reasonable goal or not, and then we will answer the question once we have finished our analysis," he told reporters on the sidelines of an industry conference here.

The premium Mercedes-Benz brand has been pulling out all the stops to address quality problems that have dented its elegant image and raised doubts about its avowed goal of topping J.D. Power U.S. survey of initial quality in new cars by 2006.

"In order to become (number) one in J.D. Power, it is not only about hardware quality. It also has to do with the American taste, how they want cars," Cordes had earlier told the Automotive News conference.

A car's ratings may be marked down, for instance, if buyers feel they have too many functional buttons on the steering wheel, he said.

"One has to carefully analyse whether with a global car it is really advisable to strive for being J.D. Power number one," he added.

"If we come to the conclusion that the clear answer is 'yes', we want to be number one. But you see that we are still debating this, or whether we are better off with number two or number 3. That is still open."

Should the company decide a second-place ranking is acceptable, that does not mean that cars sold under the Mercedes brand are worse than those sold under the top-ranked brand, he added.

Cordes did not specify which J.D. Power survey he was referring to. In the J.D. Power 2004 Initial Quality Survey of auto nameplates, Mercedes-Benz ranked No. 10 with 106 problems per 100 vehicles. Toyota's (7203.T: Quote, Profile, Research) premium Lexus brand ranked No. 1 with 87 problems.


CHINA EXPORTS UNLIKELY

On other subjects, Cordes said Mercedes had done extensive analysis on building an engine plant in Eastern Europe but then decided not to proceed for now.

"At least for the time being as a premium carmaker, we have decided that we can continue to operate our plants, our factories in Germany, and we have invested here," he said.

"But I add I am definitely not in a position here today to exclude this option for many years to come."

He said he still saw "enormous potential to take costs out of the system in our German plants, which should keep us fit".

He played down prospects for exporting Mercedes-Benz cars from China, where they are about to start being assembled for the domestic market.

"I dare say that the Mercedes-Benz brand will not be at the forefront of exporting cars from China. Maybe other brands will come first, and I am not only talking about my company, DaimlerChrysler," he said.

"Most of us will see cars being exported from China to other regions of the world, but I think the premium cars will be late followers, if ever."

Fellow DaimlerChrysler management board member Ruediger Grube told reporters in Shanghai last month that the carmaker was in talks with a Chinese partner about building Chryslers there and exporting them to North America.

But he stressed that a decision on whether to go ahead with the idea would be made only in the second half of the year.
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post #2 of 8 (permalink) Old 05-06-2005, 11:18 AM
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RE: Mercedes chief may drop goal to top quality survey

Will this mean the future MB quality be worse?
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post #3 of 8 (permalink) Old 05-06-2005, 11:37 AM
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RE: Mercedes chief may drop goal to top quality survey

it wouldnt bother me if the mercedes cars gained in quality, but i do not want a chinse chrysler.

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post #4 of 8 (permalink) Old 05-06-2005, 12:22 PM Thread Starter
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RE: Mercedes chief may drop goal to top quality survey

I think they are side-stepping the issue of "real quality" by talking about issues like too many button on the steering wheel as being those that direve their J.D. Powers rating down.
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post #5 of 8 (permalink) Old 05-06-2005, 12:33 PM
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RE: Mercedes chief may drop goal to top quality survey

i tend to agree-- plastic seems to be cheap no matter what style it has.

but on the same side, no car is made of real quality now. quality is how strong the "pop fasteners" attach each panel to its neighbor!

plastic is plastic. kias have as high a plastic content as the mercedes-benz now.

i'd like a higher quality mercedes as much as the next guy but the fact of the matter is modern car architecture will not allow them to build a modernized w123/126. no matter how much you want it.

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post #6 of 8 (permalink) Old 05-06-2005, 03:33 PM
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RE: Mercedes chief may drop goal to top quality survey

"it wouldnt bother me if the mercedes cars gained in quality, but i do not want a chinse chrysler."

I doubt Mercedes cars would get any worse, after all their reputation is at stake.

These days rarely any cars are 100% made in their native countries. Car parts are being supplied to the manufacture around the globe take the BMW X5, Volkswagen Jetta and beetle, Mercedes ML, they're no longer German cars, the Toyotas, Nissan, or Hondas aren't even Japanese cars anymore and Volvos are made in Belgium not Sweden. The engine of Chevy equinox is even made in China. Cars being exported from China is inevitable, because of its huge market and its skillful cheap labor. People use to say Korean car sucks look what they've become lately, just because a car is being built in China doesn't mean its quality will deteriorate. Audi,Volkwagen,BMW,Mercedes,Toyota,Buick,GM,Honda, Hyundai all have plants in China if they didn't trust their built quality they wouldn't be investing billions of dollars there.

This is called globalisation, embrace it.
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post #7 of 8 (permalink) Old 05-06-2005, 07:43 PM
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RE: Mercedes chief may drop goal to top quality survey

We are on a race to the bottom. China will win all eventually.

With no health care, environmental regulations, little if any retirement, workers comp, etc. China wins hands down. No industrial society, from Belarus to Belguim that give a whit about thier workers can comptete with such a deck stacked against them.

Mexicans come to the US because their relatively good jobs went to China; In a couple years all mfg in china all professional work to India. Look out lawyers and doctors, you guys are next...

real engines don't have spark plugs
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post #8 of 8 (permalink) Old 05-06-2005, 11:06 PM
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RE: Mercedes chief may drop goal to top quality survey

Quote:
spykman - 5/6/2005 1:22 PM

I think they are side-stepping the issue of "real quality" by talking about issues like too many button on the steering wheel as being those that direve their J.D. Powers rating down.
Does Mercedes think were are supid? What does buttons on a stering wheel have to do with quailty?

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