Date registered: May 2003
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RE: Mercedes USA problems? In for service 22 times in 2 years
I love how years ago Jurgen Hubbert declared "quality" would be at the top of the charts by 2006 several years ago. "Quality" covers material durability, fit and finish, and consistant functionality with all systems go.
Guess what? They are still using the same garbage lines today to make the consumer THINK that they are buying a better, more resolved product.
Meanwhile, as Mercedes Cars profits slide, DCX pours it's heart and soul into Chrysler. The board released the one who oversaw the construction of the Chrysler 300C and Magnum wagon. The one who was considered to reassume the helm of Mercedes from Schrempp.
He's gone because of his radical propositions of bringing Mercedes' status back to prestigious territory.
OH HEAVEN FORBID!
Costs too much money. Can't have that. Cutting model lines, reverting to cost-plus-profit methods. What a nightmare![:(!]
I could go on and on. But it's going to get a lot worse, before it gets better. Especially with the dealer's arrogance and the common lackluster aptitude in regards to consumer complaints.
Mercedes was Number 1 in JD Powers for years in the mid - late 80's and the early 90's. Above Subaru, Toyota, Honda, whatever. That was in customer satisfaction levels. People bought what they expected to buy. -Fin-
Sorry for my rant...Continue your discussion unflustered.[:)]