Mercedes's quality still dropping??? - Page 2 - Mercedes-Benz Forum

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post #11 of 12 (permalink) Old 02-10-2005, 03:18 PM
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RE: Mercedes's quality still dropping???

You read anything odd in this quote from the article...
"Mercedes-Benz...ranked 29th out of 37 brands in a June reliability study of 3-year-old cars by...J.D. Power & Associates. It logged 327 defects per 100 vehicles, worse than the U.S. industry average. Four years earlier, Mercedes scored seventh out of 38 brands, with 308 defects per 100 vehicles."

Here's a hint... MB's defects per 100 cars goes up 6% over 4 years and this drops them 22 positions!!!
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post #12 of 12 (permalink) Old 02-10-2005, 05:40 PM
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RE: Mercedes's quality still dropping???

I want to add my two cents.

I own an 2004 E500 and it has so far been trouble free. Of course that can change as any car can have a problem.

I live in the USA and have seen the domestic comments about MB quality slipping and have a few thoughts.

1. All cars are getting very complex and electronic oriented. With complexity comes problems.

2. German cars are more cutting edge in technology than Japanese cars. The 2005 Acura RL uses 1980's technology three channel ABS. It will be more reliable due being perfected by age. However, the RL has the worst 60-0 and 70-0 stopping distances in its class. Cutting edge techs will cause more reliability issues.

3. European magazines are more critical of cars in their reviews than the US magazines. Yet, they don't share the same comments about MB slipping quality control.

4. IMHO, J. D. Powers and Consumer Reports are NOT reliable in their quality ratings. The 2003 E-Class got poor ratings. Of course there were some real issues with any first year auto. Yet, the one area that really draged down the ratings were the brakes. Many customers complained about excessive brake dust. Given the new design and high quality of the brakes, dust is a by product as there is no free lunch. J.D. Powers considered every complaint on excessive dust to be brake FAILURE! One of the shortest braking distance for ANY sedan was considered brake FAILURE because of excessive dust!

5. IMHO, if you want the most reliable car buy Japanese. If you want the cheapest car to purchase, buy American. If you want the best designed and most up to date car buy German. There are no free lunches Quality, price, and reliability must be balanced. To get more quality you have to give up some reliability and price.

Philip
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