Dealer loaners - Mercedes-Benz Forum

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post #1 of 11 (permalink) Old 02-05-2005, 08:56 PM Thread Starter
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Dealer loaners

I was just wondering: When you take your cars for service ore repair at your dealer, what kind of loaners do you get from them?

Do you get MB cars? - What kind?
Do you get other brands?

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post #2 of 11 (permalink) Old 02-05-2005, 09:13 PM
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RE: Dealer loaners

There are three official Mercedes-Benz dealerships where I live (Phoenix area, AZ).
Most of them offer C class (either coupe, sedan, or sometimes wagon). I saw a couple of M Classes also. Loaner vehicle has “(dealer’s name) service vehicle� on rear window.

Good friend of mine used to drive Audi A4 (he traded for Infiniti G 35 coupe). I went Audi dealership with him one day, and he got Acura TL for a loaner.

Just FYI, I have a Toyota Camry for daily driver and Toyota gave me Corolla, Camry or stu**d Scion xA when I drop the car at the dealership.
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post #3 of 11 (permalink) Old 02-05-2005, 10:32 PM
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RE: Dealer loaners

2 dealers out here in kansas city...

the first being arisocrat motors... they are the big dogs... they carry benz.. jag.. porsch.. rovers... saab.... but they are mainly into benzs... id say they service about 35-40 benzs aday not counting the others...... it wasnt until about 2001 until all of their loans were benzs. before then they only have a few loaner benzs.. a few 190e's... alot of minivans.. toyotas... for escorts (</= got one)etc... what they ended up doing is bring in a enterprise rental car company that carries all c240s. catch is they will give you a free loaner if and only if.. you purchased the car from them and if it is still under factory warranty... otherwise... its out of your pocket...

recently a new dealer open up out here... Jay Wolfe european motors... with any service they give free loaner cars....... regardless if you car is under warranty or not... they give c240s and ML350 sport editions..... the ML350 sports are nice trucks....


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post #4 of 11 (permalink) Old 02-06-2005, 04:22 AM
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RE: Dealer loaners

i find that if i visit our smaller shop they aren't as well equiped to provide a benz. if i visit our large shop, then they will have an M class for a loaner regardless of whether or not you procured your benz from them or it is still under warranty. frankly i'd avoid spending any $$$ at a shop who wouldn't loan out benz's unless you purchased yours there and was still under warranty. that's just unacceptable and not customer friendly.

one tip: when you call to make an appointment make sure you tell them that you'll need a vehicle. they don't assume you will and, if you call a few days in advance, then they will be able to PLAN ahead and can set one aside for you. if your dealer has trouble providing a benz, then tell them you will require a benz. [8D]

My Stable:
* 1996 S600 "Sebastian"
* 1999 SLK230 Kompressor "Darth's Tie Fighter Toy"
* 1996 C280 (retired)
* 2011 Audi A6 (wife's ride)
* 2008 VW EOS Turbo Hard Top Convertible (retired)
* 2003 Denali (Big Dog)
* 2003 Envoy (totalled!)
* 2000 Saab 93 Turbo (retired)
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post #5 of 11 (permalink) Old 02-06-2005, 04:45 AM
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RE: Dealer loaners

The dealer here has a "Enterprise rental agency" on property. If they sold the car or it is a warranty, you get a vey basic car with the chit they give you $24. They try and upgrade you if you want to pay more and of course try and sell you insurance. If you want a little better car there is an AVIS counter also, but you pay them. Otherwise the drive you home and come to get you.
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post #6 of 11 (permalink) Old 02-06-2005, 12:00 PM
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RE: Dealer loaners

My dealer (Tysinger in SE VA) has Dodge and MB. First come-first serve on their C240 loaners, but you always get something, and my luck has been real good. By the way, they also valet up to 50 miles on MBs they sell. Real good service people.

1974 280 (gone)
1982 380SL (schwarzekatz)
1984 300TDT (why did I get rid of the best one?)
1992 300E (gone and forgotten)
1993 190E (daughter drives)
1994 E320 Wagon (gone and forgotten)
2002 ML320 (thank goodness for extended warranty)
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post #7 of 11 (permalink) Old 02-06-2005, 12:30 PM
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RE: Dealer loaners

they always hate giving me the C class loaner cars cuse the tires come back needing to be replaced [:D]
most of the time they just try and give me a ML or better yet no car at all. (had a black ML once and wow i loved it)
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post #8 of 11 (permalink) Old 02-06-2005, 01:20 PM
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RE: Dealer loaners

I've gotten several different loaners from every make, model and year.

The best one so far was a 2003 911 Carrera. This was back when I only had an ML500. Now a days, it seems like C-Class cars are the common ones. I use to whine about getting something better than a C-Class but it only made me look like an @-hole. Now that I don't demand a "good" loaner it seems like I get good ones (i.e. E500 wagon, ML500 and at one time an older preowned 2002 SL500.

The worst ones however, were Ford Focus, Chevy Cavalier and a Saturn. I remember getting the Focus when I dropped off my Modena.

04' G500 (G-Wagen) Benz (sold) <== we trully miss her.
04' Range Rover <== Traded with an Audemars Piguet RG Royal Oak Montoya =)
07' BMW 750Li <== traded this in, economy is down.
10' Acura TL w/ Tech package. (I'm loving this new ride)
09' GL320 BlueTec Black on Black w/ Everything except the grille guard.
08' Gallardo Spyder on HRE's
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post #9 of 11 (permalink) Old 02-06-2005, 04:59 PM
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RE: Dealer loaners

I'm in the Valley of the Sun with Benz Devil where there's the original downtown dealer- Phoenix Motors, Scottsdale's Schumacher and the newest MB of Chandler in the East Valley.

I had my cars serviced downtown until my office moved to Tempe-- they were reasonably liberal with used cars as loaners and more than willing to shuttle customers back to their offices but rarely did we get an MB loaner car.

Schumacher seems to run out of MB loaners quickly, but there's an Enterprise rental office (dealer paid) across the street where we've had everything from a new Durango to the run of the mill Pontiacs.

I appreciate the loaner, but would rather have a labor rate less than $90 bucks an hour!

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post #10 of 11 (permalink) Old 02-07-2005, 10:06 AM
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RE: Dealer loaners

I asked my dealer the other day why the BMW dealer and others provided vehicles manufactured by them as loaners and why the MB dealer provided Toyotas (they have a Toyata shop as well). He told me that BMW and some other manufactures provide the loaner cars to the dealerships and that the dealership does not have to pay for them. MB, on the other hand does not subsidise the cost of the loaner cars the dealers provide. You would think that DC could step up to the plate and do the same thing. Or is it that they are just trying to keep prices down. I think that when I take one of my 4 benzes into the shop (2 are still under factory warranty) that I would not have to drive around in a 57,000 mile 2001 Camery! (BTW I am not saying the name of the dealer because I happen to love working with them and they are just as frustrated with the situation, but can not afford the insurance on 30 MB loaner cars running around on the streets with out factory help.)
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