Date registered: Nov 2002
Vehicle: 10 GLK 350 4Matic
Location: Sonoma County CA
Mentioned: 0 Post(s)
Quoted: 10 Post(s)
RE: I Need YOUR HELP - Should I Buy?????
I will become impressed with their efforts to improve quality when they step up and admit to their falling off the mark and then offer to help with the costs of repairing the most grevious of the repeated problems.
I know the dealers (stealers) have some lattitude, but if you want them to throw some goodness your way you'd better hope there's an impressive paper trail at that dealership with your name all over it saying "paid".
DC needs to get out in front of this with a proactive campaign to address the glaring issues. Don't have stealth programs at the mercy of a dealer and his moods. That's a non-starter.
Once (as) this confidence erodes, they can't come running up to a buyer and say "Hey, you can trust us again with all your hardearned cash -- really!" The potential buyer has to think, "Where were these people when I was dealing with one of the 50 known problems with my sled? Why didn't they contact me? Why did I have to listen to a dealer saying, "You didn't get your car or your service, or both from me so forget you""
It's sad, but, hey there are many wonderful choices out there in cars with high quality -- that listen to their customers sometimes.....
Now if the Lexus was just 1/2 as much fun to drive, I'd be gone.
Until then, I don't wander far from an extended warranty. The W210 has been pretty good so far though...
Now: 2010 GLK350 4Matic Then: 2003 C320 4Matic, 2006 E320 CDI, 2000 E320, 1994 E320, 1991 190E, 1985 300D, 1983 300D
"Too much of anything is bad, but too much of good scotch is barely enough."