Date registered: Aug 2004
Vehicle: 2004.5 C 230K SS
Location: Pittsburgh, PA
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
RE: Recomendation on Mercedes/Service Centers in NJ/NYC
I read your post and felt obligated to reply. I spent two summers working/interning with MB Manhattan. First off, I am sorry to read you had a service advisor who was rude to you. I am glad management was able to make things right. They are good guys over there. Sometimes things get tough due to contraints (space, people, space, time, and space), but they will make it right.
As far as Manhasset goes: That's a pretty common answer in that area. It's basic supply and demand. Limited supply (MB service departments) and too great of demand (for service). When the going gets tough for service departments (typically in the summer time), service departments have no choice but to only service customers who bought a car from them. They want your business, but sometimes, they have more business then they can properly serve. So if they are going to make anyone happy, it will be the person who bought his or her MB from said dealership. If they are going to piss anyone off, which is inevitable, it's going to the person who DID NOT purchase his or her MB from them.
Don't get me wrong, I think this sucks and it is not a solution. This is a problem for MBUSA to handle. They need to expand their service departments in NYC big time. With all the increased sales goals, new vehicles, and poor quality, there is a demand for service. This could not be more true than for the NYC area, since there is such a large MB customer base. I hope MBUSA takes action and solves this problem for their customers. If I was Paul Halata, you could be damn sure I would be relocating MB Manhattan to somewhere that could better service its customer base.
Good luck with your service in the future. If anything, if you are going to need service, try to plan ahead a few weeks if its possible.