2000 CLK 430 Moonroof quest - Mercedes-Benz Forum

 
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post #1 of 2 (permalink) Old 10-12-2004, 09:12 PM Thread Starter
BenzWorld Junior Member
 
Date registered: Oct 2003
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2000 CLK 430 Moonroof quest

I jsut got word from the dealer they want $1750.00 for a new moonroof track assembly. My sunroof will not move regardless of the switch position.

My quest's:

1) Is this common? Other people have trouble?
2) Is there a way to check for MBZ Service Advisories ( My CLK has 64K miles and out of warranty, but I honestlyy feel that this should still be covered. I don't even use the sunroof that much! It is not related to miles)
3) Can I "appeal" to MBZ USA and what is the procedure for that?

Any suggestions are welcome!

thanks,
jim
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post #2 of 2 (permalink) Old 10-13-2004, 04:19 PM
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Date registered: Sep 2004
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RE: 2000 CLK 430 Moonroof quest

you could call 1 800 for merc, and plead your case there. if your are persistent, there is no reason mb wont help you out at least a little bit. mention that your sunroof doesnt accumulate miles, like the rest of your car. it sounds silly but keep it up. talk to whoever you get on the phone. if they dont give you the answer your looking for, ask if you can talk to someone else. ive seen plenty of people get there repairs covered this way. besides, worst case scenario is that you are stuck with your original estimate.
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