Ratings on Mercedes Benz - Page 4 - Mercedes-Benz Forum

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post #31 of 34 (permalink) Old 08-25-2004, 08:13 PM
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RE: Ratings on Mercedes Benz


Sorry I posted the wrong link.
This is the one I meant to post.


It also shows that the service in
service department is lacking in
may of them.
And having to go back and having
a repair redone shouldn't happen.
Everyone can make a mistake but
making the same mistake 4-5 times
isn't a mistake anymore.

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post #32 of 34 (permalink) Old 08-31-2004, 08:46 AM
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RE: Ratings on Mercedes Benz

v8mbp - 8/15/2004 2:01 AM

I came across to this individual the other day on this forum and said that JD Power are ratings Mercedes Benz below average than what they rated before.
don't get me started on JD Power again.
i will repeat what i said on other threads.

too much weight is placed on the JD power ratings. we must remember that it is just a poll. the ratings are by average people with no technical qualifications or automotive knowledge for that matter.

JD power quotes on their web site:
"We do not rely on "expert opinion." Our product and service rankings in no way reflect the opinions or preferences of the firm, and we do not review, judge or test products and services ourselves."

according to JD powers, a 2002 pontiac aztec has a 5 out of 5 (among the best) for performance. that beats a 2003 SL500 (with 4 out of 5). WTF?

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post #33 of 34 (permalink) Old 09-02-2004, 03:55 AM
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RE: Ratings on Mercedes Benz

The truth in the UK, at least, is that when MB merged witch Chrysler, we got Chrysler quality with MB prices. They fired all their dealers and "invited them to reapply", with criteria that ensured all the skilled mechanics left: Service departments are now run as profit centres, with monthly "sales" targets just like the new-car sales teams (I have stood in a dealership to get some parts and heard the parts & sales managers discussing their revenue for the month: I won't be taking any car back into a dealership after hearing that!).

Nobody could ever deny that MB has had a dreadful quality dip over the last half-decade. Not just below their preceding standard, but below the rest of the industry as it is now, and even below what Chrysler were able to do in the mid-90's. I hired a 300M several times in that period and was seriously impressed; Ditto a Stratus. More recent kit, like the PT Cruiser, has failed to impress me the same way.

As has been said about Audi, every so often car makers go through a bad patch, and the truth is, MB is only just coming out of one now. Certianly based on the way MB UK's MD handled my direct complaint, I will be focussing my interest on independent specialist mechanics who know what customer service actually means.

London, right in the middle
03 CL500 (Black/Grey, 48k, Comand, 7GTronic, Keyless Go) 302 Bhp
01 E430 (Silver/Black, 112k, Comand, Lingua, 7 seats, tow...) 275 Bhp
97 SLK (40k, Yellowstone, partner's car!) 200 Bhp
03 A210 AMG (Black/Black, 63k, project rescue car) 140 Bhp

...I make that 917 Bhp...!
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post #34 of 34 (permalink) Old 09-02-2004, 06:46 AM
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RE: Ratings on Mercedes Benz

Lou's W123 - 8/25/2004 11:13 PM


Those who about to buy a mercedes will not get one after reading this site! ... I am on the same boat! [:(!]
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