the people saying that they dont tip is purley insane..I work at one of the largest Mercedes dealerships in NY where we have alot of very high end clients and most people do tip generously..Im a service writer here and my tips really help out alot.It just gets me when im reading this thread and the many people who DONT tip, saying how the parts and service is overpriced etc..If you feel that way than buy a honda or toyota! You bought a german car! parts are expensive. Also to the guy that said his advisor drives a viper well in case you didnt know the advisors get a great salary to begin with.. im only with the company for 3 years and already making close to 80k but our hours are long and stressful.but in the end worth it.i myself tip everyone no matter what because i know its appreciated as i appreciate my tips.. so anyway to the people who dont tip i bet are the same people who want everything for free..we try our best to goodwill as much as possible for every individual case if we can..If you have a problem with the high price of service or parts than get a honda or toyota!!
With all due respect, you live in a bubble. You may see high end clients who don't know what to do with their money. I'm familiar with that type of person and go the other way when I have the opportunity - they live on a planet far away from where I live. If they tip you - more power to you but don't expect it from the average person. Personally I am turned off by a money grubbing service person.
I am not afraid of telling someone they did a good job or dropping a gift in response to spectacular service. I don't think ANYONE outside of the traditional service businesses, (take-out delivery person, waitress, etc.) deserves a tip unless they do something extraordinary.
And a small word of advice, telling people they should have purchased a Honda if they didn't want to spend big money on parts is the most remarkably weak customer service statement I've heard in a long time coming from a MB representative. Do you really work at a MB dealership? Do they have training there? Do they care about what they tell their clients? Or were you just venting?
Get out of your bubble, most customers expect service from a Mercedes dealer; they shouldn't have to pay for it. And you should do some comparison shopping on your day off. Find out how really expensive it is to maintain a Honda at the dealership and you might be surprised at how good a bargain a Mercedes really is.