Date registered: May 2004
Vehicle: 2004 SL500 2002 SLK320
Location: TN USA
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RE: Mercedes Benz Customer Service
I have lease several million dollars in computer stuff and one GMC Yukon Denial. I do know that you must make the refinance arrangements before your lease is up or pay the penalty for each day over the lease until they get the check. I can see why the dealer is calling you if there was no arrangements made on the car before the lease is mature. They can also can repo your car if you do not have anything in writing that states you agree to pay the penalty or payments after the lease has mature. Usually the leasing company wants you to fill out some forms to extend the lease after the lease has mature. If you lease the car through Mercedes, just go to the dealership and talk to the sales manager. He might have you fill out some forms. I have never lease a car through Mercedes, so I do not know what the lease policy is.
The dealer here is busy and it takes them a while to call you. It is the only dealer in a 200 mile radius. Sometimes it takes them 3 times to fix it right, but they managed to fix it. I have a SLK 320 and SL500. The dealer replaced my door handle today because some of the MB Tex was coming off. They have been great to me, but they are slow and takes several attempts to fix. Just talk to you service adviser. Sometimes, you have to draw them pictures.