Date registered: Oct 2010
Vehicle: 1993 300CE Cabrio, blue on blue on blue
Location: Vancouver, BC
Mentioned: 0 Post(s)
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Werner's Auto Klinic in Tilbury Ind. Park (Delta)
Our business is in Tilbury Ind. park. EVERYONE in our office gets their cars repaired at Werner's. (5 minutes east of the south end of the tunnel). His shop has doubled in size/space in the last year, and staff has grown. Though he's a factory-trained BMW mechanic, they fix everything.
There are always a few 'Benz there getting safetied after being imported from the US. But our staff own everything from Chev. Cavalier and Ford Taurus to Suzuki 4x4s and a Japanese Isuzu diesel. And 3 VW TDIs. They fix them all.
But mostly, Werner is fixing BMW, Benz, and Audi's (including the 3 A6's we've had).
PLUS: he's very happy if you bring in your own parts. I buy German parts (mostly Meyle) online for 20 - 40% of retail. They just want to fix cars and don't care to be in the parts business.
ALSO: they will fix what you came in for and stop. If they find serious problems they will phone you to discuss. But they don't go over your car looking for anything with cracked rubber and replacing it (like some shops do). No big surprises when you get the bill!
MINUS: not much of a discount over dealers. Shop rate is > $100/hour. BUT they are fast and efficient, and will stick with a quote, even if they take double the time estimated.
If you're nearby (maybe Tsawwassen?) they'll pick-up and drop-off. Another positive sign is I've met customers returning as long as he's been open. All business is word-of-mouth (no advertising).