Date registered: Jun 2015
Vehicle: 2008 B200 Turbo (T 245)
Location: Toronto ON Canada
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Thoughts On McNally Auto Service
I'll start off by saying Charlie and the guys at McNally Auto are pleasant and generally courteous people. That said, Ive really lost my trust and faith in their service. Since acquiring our second hand 2008 B200 Turbo we've continued to have it serviced at McNally as the previous owner and the multiple online auto forums gave me no cause to think otherwise. Generally the quality of the work has been fairly good, my main complaint is while they are cheaper than the "Stealerships", they still aren't exactly affordable. Factor in the fact you'll constantly be upsold and convinced you need repairs in addition to what you've come in for and things start to go south from there.
The last straw for me was taking my car in for a scheduled servicing ($300 btw) and then being told that they'd discovered I needed a new CV Boot for the front right side. I agreed to the repair and said I'd bring the car back in 2 days once the part had arrived.
The CV Boot is just a cover that goes over the drive axle and keeps dirt and such out. The part itself isn't expensive ($60) but the labor is. The front wheel drive shaft and steering linkages have to be disassembled to put the new boot on. So it's a 4 hour job to take the front end apart to put this stupid boot on. Again, I understand and expect this. What I cannot understand or except is that after ripping apart and re-assembling the front end is that Charlie can walk in and say that he notices that the alignment on my car is now off slightly and I need a separate alignment at $125 done in addition to the $490 I just paid to have a dumb rubber boot installed.
WHAT?! You just pulled the front end apart and reassembled it, naturally the alignment is now off, why would you not re-align the front end as part of the CV Boot installation and just add it to the labor? It should have been included as part of the CV Boot installation! I decline the "small" alignment and get my wife on the case. She calls and speaks with Charlie who insists that it should have been explained up front that an alignment was going to be needed after the CV Boot installation was done (it wasn't). No settlement or compromises on the matter have been made since.
As a result of this (and a few smaller incidents not worth going into detail about) we are now looking into a few new shops to work on our beloved Merc.