BenzWorld Junior Member
Date registered: Jan 2014
Vehicle: 2006 E350 4matic wagon
Location: Toronto, Canada
Mentioned: 0 Post(s)
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I fully back Icmlee's update.
I have had the pleasure of having my E350 4matic serviced by Charlie (& his Angels). Compared to the dealerships McNally Auto is a godsend.
Idiot dealerships charge about double the labour time and about 50% more for parts. Dealerships don't care for customers who have bought cars from them, judging by the treatment they give customers. I wonder if dealership service departments will force themselves out of business for used cars and survive as a mandatory skeleton service only for new cars under warranty.
Charlie not only takes you in and shows you the computer diagnosis, he'll tell you how bad the issue is and how much further the car can run if you are in a tight spot financially at the time. How many times has the dealership frightened your wife by telling her that its a matter of life & death, over a minor issue or a created one?!
I initially felt that the costs are high, but in retrospect Charlie's charges are fair when compared against the dealerships. It could be that he has to buy a critical part from MB Canada and the repair could be delayed if MB is out of stock or if they have sent him the wrong part. Best of all, Charlie explains it like a true professional, treats you as a human being and will also go for a test drive with you to check your concerns.
No dealership Service Advisor, especially at Mercedes Benz, will do so - they talk down to, give curt, late and demeaning replies, and pointedly treat customers like dirt. Personal experience at MB Midtown, at Eglinton & Laird. They DO NOT CARE about retaining customers, even the first-time. It could be that MB Canada trains its SAs to act snooty and superior to customers. Avoid them!!!