I've been going to see Charlie McNally of McNally Auto Service for 6 years now. He's an MB/BMW specialist but will work on anything. He is as honest a guy as I've ever encountered, has fair pricing with an $85 per hour shop rate, and only charges for the time on the car, not by flat rate. I don't ever hestitate to recommend him.
McNally Auto Service
Phone: (416) 398-6799
49 Toro Rd
North York, ON, M3J 2A4
He's in the Keele & Finch area
I just came back from Mcnally's today. I had a persistent noise from the front Passenger side and had two other diagnosis but nothing correct. One said compressor. Other said, ball joint or control arm. Took it to McNally and the tech also couldn't figure it out, at least not on the test drive. He then Lifted the vehicle and found...by chance from what he says...that the front left side of the compressor mount was bent and causing the noise I was hearing. No parts required just a quick bend. Now, I am extremely satisfied with the result, BUT...after a total of 15-20min spent on the test drive and repair of the vehicle I was CHARGED A FULL HOUR! The tech actually said it was nothing and not to worry about a charge but when I went around front they had invoiced a full hour. I tried explaining that THE MAIN REASON I CAME TO MCNALLYS WAS BECAUSE OF THE ABOVE REFERRAL AND HONEST BILLING FOR WORK PERFORMED.
I was told that THE MERCEDES FORUM "BENZWORLD" IS INCORRECT AND THEY CHARGE A MINIMUM OF 1 HOUR ON ALL WORK PERFORMED...just like any other shop!
I appreciate the referral and my problem was solved but to pay a full hour for 20min work is on par with most shops.
BTW.MCNALLYS SHOP RATE IS:
$90/hour for mechanical
$110./hour or electrical diagnosis.
I have since initially posting the above, been in touch with McNally's and they are sincerely apologetic for any miscommunication and offered to remedy the problem. I further assured them that I was very satisfied with the work but I was taken by surprise when billed for an entire hour.
The offer to correct the situation was appreciated and though I did not take a refund or reduction the offer from McNallys to do so is commendable.
In the end I was very happy with the work completed and my only concern was with the surprise In the flat rate bill I received. That being said, I would fully recommend Mcnallys.