HELP!!! PROBLEM W/PHONE SYSTEM!

[POURCTYSBKON]

ooo

[Skylaw]

I have a '05 S-Class, and I believe our COMANDs are similar.

A review of my Operator's Manual and my COMAND manual indicate that pressing the "on hook" button on the steering wheel simply ends a call. Neither indicates that doing so during an incoming call will forward the call to voice mail.

Is it possible that the feature is one that is designed to function only on your phone (possibly set forth only in the telephone's own manual - you weren't specific about which you referred to) and not on COMAND?

My manuals indicate that some features are available from the phone, but not the steering wheel controls.

Also, you do not specify whether you have the earlier or later Bluetooth puck (the newer puck has part number B 6 7 87 5878). The later version integrated more phones than the earlier ones, and allowed more features in some cases.

[Diesel Benz]

Perhaps you don't have UDUB properly defined

You do not state your provider but I assume this work from your phone and then your call diverts are correctly set (you should be able to define the call diverted to any number from a call reject button, at least if you are on AT&T/T-mobile. It is called User Defined User Busy supplementary service.

I'm assuming the BT puck does not signal this properly over the BT connection to the phone, or at least it does not work for your phone.

[Diesel Benz]

Originally Posted by POURCTYSBKON

I do have AT&T for phone service and I use either a Motorola Razor (V3) or Motorola 600; on the phone itself, I'm able to send calls to voicemail but not using the end/refuse call button on the steering wheel. Before I had the BT puck I have the phone cradle and I had the same problem.

Then it sounds like it is an issue at the car side, not the BT interface capability. Actually I do this pretty often with my BT SAP set-up (not really to divert calls to voice mail but to call back when I prefer to pay for the call, you know the calling party pays for the cell phone call here).

The call transfer to voice mail is really a network service. All that is needed from the phone is to "reject the call". Depending on the supplementary service settings, this time different variants of the call divert options, the call would simply end there, or would get diverted to voice mail if this UDUB call transfer is set to voice mail (US operators may "fix" these call diverts but my operator allows me to set it anyway I want, even voice calls separately from CS-data calls and fax calls also).

Perhaps there would be a SW update on some of the car control units. Owners with a similar car should really provide feedback, next time someone calls you, don't answer but press the "end-call" button and report what happens, explain that you had to test it as requested by this forum

[Diesel Benz]

Originally Posted by POURCTYSBKON

I spoke to a MB service advisor today & he told me the problem is w/the BT puck & numerous customers have complained to him about this issue & MB is aware of it & he hasn't heard of any intentions by MB to fix this issue. He also went on to state he has the same problem in his CLK.

But you said you had the same problem with a phone on the cradle? How could it be an issue on the BT puck in this case? Or perhaps you just recalled it incorrectly?

Anyway it could well be something ignored/missed at the BT HF puck implementation (would be nice to know if the Euro BT HF puck behaves the same, I don't have one myself, only the BT SAP puck).

Also an example that the BT device SW should really be serviceable.