Hi Pieter
Sorry I didn't notice your message earlier. Yes you're most welcome to use my comments regarding my AQIS experience in Brisbane. The shipping agents, Australian Global Freight, handled the whole process for me, and I see no problem with you mentioning them by name. I didn't even lay eyes on the mog, until it was delivered to my warehouse, so I can't help with any AQIS individuals involved. I received the mog on the Thursday after Christmas Day 2011. I certainly did have the DEFRA certificate provided to me, and organized by AV.
I hope you have a win with the ombudsman...it certainly sounds like you got some pretty unprofessional service by both AQIS & the cleaners. Goos luch with it.
Cheers
Brid