| Please keep in mind that the only MB dealer in the US that is not a franchise operation is MB of Manhattan. Other than that, they are all independently owned and operated. That of course means they will all have their own policies also. Reading this definitely makes me feel better about my dealer. We have worked very hard to make sure our customers are well cared for. If you have a problem with a dealer, the best thing you can do is slam them on the survey if you get one. It's not much, but if the dealer truly is concerned about customer satisfaction (and they should be, there's a lot of money tied up in it), then they will take a bad survey seriously. | 
