| Update:
October 18.
I call Mercedes Canada and asked to speak with Anne. They tell me that Anne BELL was out of the office but put me through to her voice mail. (Again)I leave a message for her to call me back.
(No call back)
October 20.
I bring my car to Mercedes Laval to get fixed as scheduled.
October 21.
My wife receives a phone call from Ronald Lejour at Mercedes Laval. He asks her to have me call him back. My wife contacts me and tells me that Mr. Lejour at Mercedes had called and wanted me to contact him. I immediately pick up the phone and call his office. Mr. Lejour answers and tells me that my car will be ready tomorrow and if I could see him before leaving the dealership with it. I agree to see him and end the call.
October 22.
(My father had asked to come along.)I pick up my father and head to Mercedes with him to pick up my car and see what Mr.Lejour had to say or offer. We walk into Mr.Lejour’s office and greet him. The first thing that he says to me is “So, you wanted to see me?” I was a little lost for words but I did manage to get out a “ahh ahhh no---- no-------- not really, I think you wanted to see me”. He then goes straight to telling me what they fixed on my car. A pulley was changed that was recalled, the transfer case was fixed and something was done to my transmission. He told me that some error codes were found in the computer (whatever). He then asks me (AGAIN) what I wanted to talk to him about. At that point I should have walked out of his office but didn’t. I proceeded to tell him how unhappy I was with my car and the service there. Something he knows full well about because I had also sent this letter to him. During this little conversation my father had taken a seat in front of his desk while I stood. Not because I wanted to but because I was never offered a seat. Right there next to his desk was a third seat and he never offered. I stood there in front of his desk the entire meeting which lasted about 15 minutes. During this meeting I asked MR.Lejour why the Manager (him) had not contacted me when I left him three messages on two separate occasions. He replied that he gets back to everyone that leaves him a message (ok...). Needless to say nothing got solved nor were there any apologies or offers to make things better. Just a big waste of TIME!!. The only thing he offered was his card and told me that in the future I could contact him directly if something went wrong or I needed something. HA! What a joke!. (Fool me once... )
(I never learn.) Before starting work I decide to give Anne Bell at Mercedes Canada another try. I call and ask for her. The receptionist tells me that she was not at her desk but would take a message for me. Again, I leave my name and phone number and ask for her to call me back. Still no call... | 
