John,
I am also concerned about that. Why couldn't these guys even reproduce the problem after working on my car for 3 days? I had to go there personally and do that. Not only the technician that came along with me the first day, but also the one that is working on it had heard the sound intermittently when they had test driven the vehicle in my absence. How come they did not figure out what the problem was?
I am also apprehensive about the diagnosis. What if the Steering Gear is faulty and the teeth are wearing off when I make tight turns? Maybe it is something else? The technicians look very young to me, but maybe I am being paranoid here.
At least I know what to look for after they rectify it. Keeping my fingers crossed. Had to cancel my long weekend plans because of this
Thanks,
Anil