Quote:
Originally Posted by acarter53  It still disturbs me that we hear of some Dealers who still preach the Life Time Fluid trash and refuse to offer the trans service. I could not imagine spending 2k to 3k on a new transmission because I was told that it would last forever an not to touch it. Or, it could be that I dont know the correct definition of Life Time.  They could make more money suggesting that service at 60K and 120K to every customer, rather than waiting for the poor guy to walk in who needs a new transmission for 3k.
My little rant for the day  |
It's actually worse than that; the last couple of dealer stories I heard re: replacement, one would not use a rebuilt transmission and the bill was about 7 or 8 thou (whether they were putting in a new transmission or rebuilding the existing one wasn't clear); the other wouldn't handle it at all and referred the customer to the indie shop they used, which would only rebuild but not install a rebuilt.
I have to think the dealers don't like being in the middle of this either. On the one hand you have to "respect" the manufacturer and it's specifications and recommendations; the other hand, however, has to care properly for customers. After all if the dealers are saying one thing then the media would pick up on it and some dealers would probably lose their affiliations. It's easy for us to sit back and say "bums!", but we're only a microcosm of the larger issues. In part I think that is why you see a lot of indie shops that are started by a couple of "disgruntled" MB techs, that way they can go out and serve the customers without having to deal with manufacturer media hype.
Take care and enjoy the ride,
Greg