Benzworld.org - Mercedes Benz Discussion Forum - View Single Post - 4 Month Production Delays on A-Class

butterfly · 12-13-2007, 07:59 PM

Initially i booked B class, waited around 10 months

and the best part is they kept saying the car is arriving which no one knows what is happening!! So they suggested I change to A class since there is few available in the store, how stupid. So I changed to A class, and the first service experience - worst.

My car was actually good before I sent for service, after that service, things not done properly, more sounds appeared!

the alignment that i requested them to check on was absolutely slanted as it was obvious to see it from the steering. (Didn't the mechanic check the car before they tell the customer to collect their car?) My house is about 1hr away to the extreme far service center, just for that 1st car service experience, I have gone back 4 times because the problem still remained with lots of obvious irritation sounds!! And the 2nd experience, I sent my car back to change the windscreen, and re-spray the bumper (someone knocked me), it took about 1 month for them to fix the whole problem!! I specifically told them, if it's due to insurance claim, charge to me first and reimbursement later, but somehow or rather, things just get worst!!

The best part is, I found something very strange on the door panel, the stickers started to change color, from black to gray. I asked them what happen, the mechanic said something about deterioration, and i asked can change, how much? The best answer: It's under warranty! I asked him again how come didn't tell me, he said because I didn't complaint. (which he said they only rectify the problem if there is a complaint!)..So effective! Apparently my windscreen cover was not sufficient according to the mechanic, which the figure was given to be insured by them!! The next day I called i asked for windscreen price for different class just wanna make sure that I'm fully covered. And the receptionist said, why u need so many classes for? just tell me what class u r driving and I will give that one figure to u. Wow.. I was shock to hear that. For whatever reason, I got it from another workshop right away.

Now that I have to send my car back AGAIN, another hour driving just to change the stickers..

I must say, fren, 4 months of waiting period is nothing as compared to horror experience!! I'm willing to let go of the warranty and search for the better handling process if anyone know any.

12-13-2007, 07:59 PM	#3 (permalink)
butterfly BenzWorld Newbie Date registered: Nov 2007 Posts: 1	4 months is nothing.. Initially i booked B class, waited around 10 months and the best part is they kept saying the car is arriving which no one knows what is happening!! So they suggested I change to A class since there is few available in the store, how stupid. So I changed to A class, and the first service experience - worst. My car was actually good before I sent for service, after that service, things not done properly, more sounds appeared! the alignment that i requested them to check on was absolutely slanted as it was obvious to see it from the steering. (Didn't the mechanic check the car before they tell the customer to collect their car?) My house is about 1hr away to the extreme far service center, just for that 1st car service experience, I have gone back 4 times because the problem still remained with lots of obvious irritation sounds!! And the 2nd experience, I sent my car back to change the windscreen, and re-spray the bumper (someone knocked me), it took about 1 month for them to fix the whole problem!! I specifically told them, if it's due to insurance claim, charge to me first and reimbursement later, but somehow or rather, things just get worst!! The best part is, I found something very strange on the door panel, the stickers started to change color, from black to gray. I asked them what happen, the mechanic said something about deterioration, and i asked can change, how much? The best answer: It's under warranty! I asked him again how come didn't tell me, he said because I didn't complaint. (which he said they only rectify the problem if there is a complaint!)..So effective! Apparently my windscreen cover was not sufficient according to the mechanic, which the figure was given to be insured by them!! The next day I called i asked for windscreen price for different class just wanna make sure that I'm fully covered. And the receptionist said, why u need so many classes for? just tell me what class u r driving and I will give that one figure to u. Wow.. I was shock to hear that. For whatever reason, I got it from another workshop right away. Now that I have to send my car back AGAIN, another hour driving just to change the stickers.. I must say, fren, 4 months of waiting period is nothing as compared to horror experience!! I'm willing to let go of the warranty and search for the better handling process if anyone know any. Last edited by butterfly : 12-13-2007 at 08:27 PM.